Benchmarking of the Maintenance Process at Banverket (The Swedish National Rail Administration)

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1、23BenchmarkingoftheMaintenanceProcessatBanverket(TheSwedishNationalRailAdministration)UllaEsplingandUdayKumar23.1IntroductionTosustainacompetitiveedgeinbusiness,railwaycompaniesallovertheworldarelookingforwaysandmeanstoimprovetheirmaintenanceperformance.Bench-markingisaveryeffectivetoolth

2、atcanassistthemanagementintheirpursuitsofcontinuousimprovementoftheiroperations.Thebenefitsaremany,asbench-markinghelpsdevelopingrealisticgoals,strategictargetsandfacilitatetheachieve-mentofexcellenceinoperationandmaintenance(Almdal1994).Inthischapterthreedifferentbenchmarkingstudiesarepr

3、esented,theseare:(1)benchmarkingofthemaintenanceprocessforcross-borderoperations,(2)studyoftheeffectivenessofoutsourcingofmaintenanceprocessbydifferenttrackregionsinSweden,and(3)studyoftheleveloftransparencyamongtheEuropeanrailwayad-ministrations.Inthesecasestudiesthefocusisonrailwayinfra

4、structureexcludingtherollingstock.Theoutlineofthechapterisasfollows.AnoverviewofSwedishrailwayoperationispresentedinSection23.2.ThedefinitionandmethodologyingeneralisdiscussedinSection23.3.ThespecialdemandsforbenchmarkingofmaintenanceisdescribedinSection23.4andinSection23.5,thespecialcon-

5、siderationscausedbytherailwaycontextisoverviewedgenerallyfortherailwaysandinmoredetailedfromtheSwedishcontext.ThecasestudiesarediscussedinSectiosn23.6–23.8.ThediscussionsandconclusionsarepresentedinSections23.9and23.10respectively.Allthedatapertinenttobenchmarkingofrailwayoperationandmain

6、tenanceareretrieved,classifiedandanalyzedinclosecooperationwithoperationandmain-tenancepersonnelfrombothinfrastructureownersandmaintenancecontractors.Thechapterdiscussestheprosandcons,theareasforimprovementandtheneedforthedevelopmentofaframeworkandmetricsforbenchmarking.Thefocusofthischap

7、teristovisualizebestpracticesinmaintenanceandalsoproposedmeansforimprovementinrailwaysectorwithspecialreferencetorailwayinfrastructure.560U.EsplingandU.Kumar23.2SwedishRailwayOperationsTherailwayindustryispresentlyinastateoftransition,withnewstakeholdersemergingando