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ID:39754994
大小:3.22 MB
页数:219页
时间:2019-07-10
《Crucial_Confrontations》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、TableofContentsBackCoverCrucialConfrontations--ToolsforResolvingBrokenPromises,ViolatedExpectations,andBadBehaviorForewordPreface:ANotetoOurReadersIntroduction:What'saCrucialConfrontation?AndWhoCares?WhatWeMeanbyCrucialConfrontationsWhat25,000PeopleTaughtUsaboutInfluenceJoiningtheRanksoftheEffe
2、ctiveTheEnormousBenefitsofConfrontingOthersandtheEnormousCostsofWalkingAwaySummaryPartOne:WorkonMeFirst--WhattoDobeforeaCrucialConfrontationChapter1:ChooseWhatandIf--HowtoKnowWhatCrucialConfrontationtoHoldandIfYouShouldHoldItChoosingWhatDecideIfChapterSummaryChapter2:MasterMyStories--HowtoGetYo
3、urHeadRightbeforeOpeningYourMouthHangtheGearheads!TheProblem:TellingUglyStoriesTheSolution:TelltheRestoftheStoryChapterSummaryPartTwo:ConfrontwithSafety--WhattoDoduringaCrucialConfrontationChapter3:DescribetheGap--HowtoStartaCrucialConfrontationExactlyWhatAreWeConfronting?DescribetheGapTipsforT
4、oughSituationsChapterSummaryChapter4:MakeItMotivating--HowtoHelpOthersWanttoTakeActionRemembertoDiagnoseIt'sAbouttoGetComplicatedDon'tOversimplifyMotivation:ASmallRantGettingtotheRootofMotivationThreeApproachestoAvoidTheSolutionFinishWellAFinalCase:CanThisMarriageBeSaved?ChapterSummaryChapter5:
5、MakeItEasy--HowtoMakeKeepingCommitments(Almost)PainlessDon'tMisdiagnoseYourJob:MakeItEasyToolsForMakingItEasyPoptheQuestionChapterSummaryChapter6:StayFocusedandFlexible--WhattoDoWhenOthersGetSidetracked,Scream,orSulkWeMustBeFocusedandFlexibleFourDifferentEmergentProblemsandHowToAddressThemChapt
6、erSummaryChapter7:AgreeonaPlanandFollowUp--HowtoGainCommitmentandMovetoActionPredictableProblemsDon'tAssumeTheSolution:MakeaPlanCompletewithWWWFAgain,FollowUpChapterSummaryPartThree:MovetoAction--WhattoDoafteraCrucialConfrontationChapter8:PutItAllTogether--HowtoSolveBig,Sticky,ComplicatedProble
7、msTheBigIdeafromEachStepIsItYouorIsItMe?ChooseWhatandIfMasterMyStoriesMakeItSafeDescribetheGapMakeItSafeDescribetheGapMakeItMotivatingandMakeItEasyStayFocusedandFlexibleAgreeonaPlanandFollowupChapterSummaryChapter9:TheTwelve"Yeah-
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