Crucial_Confrontations

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1、TableofContentsBackCoverCrucialConfrontations--ToolsforResolvingBrokenPromises,ViolatedExpectations,andBadBehaviorForewordPreface:ANotetoOurReadersIntroduction:What'saCrucialConfrontation?AndWhoCares?WhatWeMeanbyCrucialConfrontationsWhat25,000PeopleTaughtUsaboutInfluenceJoiningtheRanksoftheEffe

2、ctiveTheEnormousBenefitsofConfrontingOthersandtheEnormousCostsofWalkingAwaySummaryPartOne:WorkonMeFirst--WhattoDobeforeaCrucialConfrontationChapter1:ChooseWhatandIf--HowtoKnowWhatCrucialConfrontationtoHoldandIfYouShouldHoldItChoosingWhatDecideIfChapterSummaryChapter2:MasterMyStories--HowtoGetYo

3、urHeadRightbeforeOpeningYourMouthHangtheGearheads!TheProblem:TellingUglyStoriesTheSolution:TelltheRestoftheStoryChapterSummaryPartTwo:ConfrontwithSafety--WhattoDoduringaCrucialConfrontationChapter3:DescribetheGap--HowtoStartaCrucialConfrontationExactlyWhatAreWeConfronting?DescribetheGapTipsforT

4、oughSituationsChapterSummaryChapter4:MakeItMotivating--HowtoHelpOthersWanttoTakeActionRemembertoDiagnoseIt'sAbouttoGetComplicatedDon'tOversimplifyMotivation:ASmallRantGettingtotheRootofMotivationThreeApproachestoAvoidTheSolutionFinishWellAFinalCase:CanThisMarriageBeSaved?ChapterSummaryChapter5:

5、MakeItEasy--HowtoMakeKeepingCommitments(Almost)PainlessDon'tMisdiagnoseYourJob:MakeItEasyToolsForMakingItEasyPoptheQuestionChapterSummaryChapter6:StayFocusedandFlexible--WhattoDoWhenOthersGetSidetracked,Scream,orSulkWeMustBeFocusedandFlexibleFourDifferentEmergentProblemsandHowToAddressThemChapt

6、erSummaryChapter7:AgreeonaPlanandFollowUp--HowtoGainCommitmentandMovetoActionPredictableProblemsDon'tAssumeTheSolution:MakeaPlanCompletewithWWWFAgain,FollowUpChapterSummaryPartThree:MovetoAction--WhattoDoafteraCrucialConfrontationChapter8:PutItAllTogether--HowtoSolveBig,Sticky,ComplicatedProble

7、msTheBigIdeafromEachStepIsItYouorIsItMe?ChooseWhatandIfMasterMyStoriesMakeItSafeDescribetheGapMakeItSafeDescribetheGapMakeItMotivatingandMakeItEasyStayFocusedandFlexibleAgreeonaPlanandFollowupChapterSummaryChapter9:TheTwelve"Yeah-