酒店管理常用英语口语

《酒店管理常用英语口语》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、GM---GENERALMANAGER总经理AGM---Assistanttothegeneralmanager总经理助理DGM---DUTYGENERALMANAGER副总ES-----ExecutiveSecretary总经理秘书DOR---DIRECTOROFROOMS客务部总监AM---ASSISTANTMANAGER大堂经理FN---FINANCE财务部FC---FINANCIALCONTROLLER财务总监PR---PublicRelations公关部DOM---DIRECTOROFSALES&MARKETIN

2、G销售部总监FO---FRONTOFFICE前厅部FOM---FRONTOFFICEMANAGER前厅部经理FD---FRONTDESK前台CONC---CONCIERGE礼宾部BC---BUSINESSCENTER商务中心F&B---FOOD&BEVERAGE餐饮部ENG---ENGINEERING工程部HK---HOUSEKEEPING客房部HR---HUMANRESOURCES人力资源部SEC---SecurityDepartment-保安部REC---RecreationDepartment-康乐部QC或QI——q

3、ulitycontrolqulityinspect—质检部SQ——servicequality—服务品质部SU--------StudentUnion——学生RD------roomderector----房务部PA-----Publicarea--------公共区域DM-------Dutymanager------值班经理EO----ExecutiveOffice------总经理办公室LD----LaundryDepartment---洗衣部HSKP---HousekeepingDepartment----管家部

4、PD------PersonnelDepartment-----人事部WTC----WebTechnologyCommissioner-----网络技术部SM--------sales&marketing--------销售部EMGR-----------娱乐部经理FBD————————餐饮总监HRD------directorofhumanresource--人力资源总监部门DEPARTMENTDEPT职位POSITIONPO*ECUTIVEOFFICEEO财务部FINANCEDEPARTMENTFIC采购部PURCHA

5、SINGDEPARTMENTPD市场及销售部SALES&MARKETINGDEPARTMENTS&M前厅部FRONTOFFICEDEPARTMENTF.O(F/O)管家部HOUSEKEEPINGHSKP布草房LINENROOM餐饮部FOOD&BEVERAGEDEPARTMENTF&B大堂吧LOBBYBAR送餐部ROOMSERVICERMSVC宴会中心BANQUETCENTRE管事部STEWARD娱乐(康乐)部ENTERTAINMENTDEPARTMENTENT桑拿SAUNA健身中心HEALTHCENTRE美容美发中心BEA

6、UTY&BARBERCENTRE工程部ENGINEERINGDEPARTMENTENG保安部SECURITYDEPARTMENTSEC人力资源部HUMAN&RESOURCESDEPARTMENTHR培训部TRAININGDEPARTMENT员工饭堂STAFFCANTEEN员工宿舍STAFFDORMITORY医务室CLINICROOM接待处RECEPTIONRECP询问处INFORMATIONINFM订房部RESERVATIONRESV行政楼层EXECUTIVEFLOORE/F总机房OPERATOR/TELEPHONEROO

7、MOPT礼宾部CONCIERGECON商务中心BUSINESSCENTREBC大堂副理ASSISTANTMANAGERAM车队TRANSPORTATIONTRA行李员BELLBOY/BELLMAN门童DOORMAN接线生OPERATOR行政管家EXECUTIVEHOUSEKEEPEREH楼层服务员ROOMATTENDANTATT经理MANAGERMGR主任SUPERVISORSUP领班CAPTAINCAP秘书SECRETARY服务员WAITER值班经理DUTYMANAGERDM入住CHECK-INC/I退房CHECK-OU

8、TC/O预订BOOKING、RESERVATIONBKG预期抵店ARRIVAL、DUTEINARL提前抵达EARLYARRIVAL预期离店DEPARTURE、DUTEOUTDEPT确认CONFIRMATIONCONFIRM再次确认RE-CONFIRMRE-CFRM取消CANCELLATIONCANCEL