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酒店常用英语口语1)Goodmorning(afternoon,evening),sir(madam).早上(下午、晚上)好，先生(夫人)。2)Howdoyoudo? 您好！(初次见面)Howdoyoudo? 您好！Gladtomeetyou. 很高兴见到您。3)Howareyou? 您好吗？ Fine,thanks.Andyou? 好的，谢谢。您呢？电话CanIhelpyou?9)Sorry,I’vedialedthewrongnumber. 对不起，我拨错号了。Speaking. 我就是。11)Sorry.Heisnotinatthemoment. 对不起，他现在不在。Wouldyouliketoleaveamessage? 您要留口信吗？12)Pardon? theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic 对不起，请再说一遍好吗？祝贺语：答谢和答应语：19)Thankyou(verymuch). 谢谢您(非常感谢)。21)It’sverykindofyou. 谢谢，您真客气。22)Youarewelcome. 不用谢。23)Notatall. 不用谢。 Don’tmentionit. 不用谢。24)It’smypleasure. 很高兴为您服务。Withpleasure.Mypleasure.27)I’msorry. 很抱歉。28)Excuseme. 对不起。29)I’msorry.It’smyfault. 对不起，那是我的过错。30)Sorrytohavekeptyouwaiting. 对不起，让您久等了。31)Sorrytointerruptyou. 对不起，打扰您了。32)I’msorryaboutthis. 对此表示歉意。33)Iapologizeforthis. 我为此道歉。34)That’sallright. theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic 没关系。35)Let’sforgetit. 算了吧。征询语：36)Can(May)Ihelpyou? 我能帮您什么吗？Yes,please. 好的。37)WhatcanIdoforyou? 我能为您干点什么吗？38)IsthereanythingIcandoforyou? 有什么我能为您效劳的？39)Justamoment,please. 请稍等一下。management经营、管理marketprice市价coin硬币check-outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字reservation预订receptiondesk接待处reservationdesk预订处postpone(动)延期theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic cancel(动)取消pay(动)付款fill(动)填写note纸币registrationdesk入宿登记处lobby前厅visitcard名片identificationcard身份证charge(动)收费bill帐单procedure手续、程序informationdesk问询处cash(动)兑换keep(动)保留、保存accept(动)接受procedurefee手续费fillintheform填表 ■客房设备、用品bookshelf书架groundfloor(英)底，层，一楼cabinet橱柜switchtheprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic 开关Venetianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜hanger挂钩plug插头wallplate壁上挂盘Chinesepainting国画drawer抽屉spring弹簧cushion靠垫，垫子socket插座，插口sittingroom起居室floor楼层，地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic 酒店前台英语口语1．自己要做什么事时，就使用MayI~MayIhaveyourname,please?请问尊姓大名MayIhaveyourcheck-outtime,please?请问您什么时候结帐离开？MayIseeyourpassport,please?请让我看一下您的护照好吗？MayIknowyournationality,please?请问您的国籍是什么？2．麻烦客人时，可使用Couldyou~Couldyoufillouttheform,please?请您填写这张表格好吗？Couldyouwritethatdown,please?请您写下来好吗？theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic Couldyouholdtheline,please?请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Wouldyou~Wouldyouliketeaorcoffee?请问您要喝茶还是咖啡？Wouldyouliketotakeataxi?请问您要搭计程车吗Wouldyoumindsittinghere?请问您介意坐在这里吗？**只要在疑问词后加“Wouldyou~”，就可以提出大部分的询问。 WhenwouldyouliketovisitKunshan?请问您想要何时参观昆山？Whenwouldyouliketohavelunch?请问您想在哪里用餐？Howwouldyouliketosettleyourbill?请问您的账单如何处理？theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic Howlongwouldyouliketostay?请问您要逗留多久？Howmanyticketswouldyouliketobuy?请问您要买几张票？4．在提供建议协助、征求意见时，可使用ShallI~或Wouldyoulikemetodo~?ShallIdrawthecurtains?请问需要我把窗帘拉上吗？ShallIdrawyouamap?请问要我为您画一张地图吗？ShallImakethereservationforyou?请问要我为您安排预约吗？（二）招呼语 theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic Goodmorning.(用于中午以前)Goodafternoon.(用于中午至下午六点以前)Goodevening.(用于下午六点过后)在这些招呼语的后面接句子，例如：Goodmorning,sir.Areyouchecking-out?早上好，先生，请问您要退房吗？Goodafternoon,sir.WelcometoLIJIAHotel.中午好，先生，欢迎光临丽嘉酒店Goodevening,Ms.MayIhelpyou?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic Goodmorning,sir.ThisistheFrontDesk.MayIhelpyou?早上好，先生。这里是服务台，请问您需要服务吗？（三）回答1.一般性的回答Isee,sir.我明白了，先生。Certainly,sir.好的，先生。2.请对方再等一会儿Justamoment,please.请稍等。theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic Thankyouforwaiting.您久等了，先生。Iamverysorrytohavekeptyouwaiting.很抱歉让您久等了。Couldyouwaitalittlelonger,please?请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。IamafraidIcan’tdothat.theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic 不好意思，我恐怕没办法那样做。Excuseme,sir.Pleaseletmepass.不好意思，先生，麻烦让我过一下。4.道歉如果是自己的错就说“Iamsorry.”;如果是公司的错，就说：“Wearesorry.”。Iamverysorryforthedelay.很抱歉延误了时间Iamverysorryfortheinconvenience. theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic 很抱歉造成您的不便。Iwouldliketoapologizeforthemistake.为这个错误我深致歉意。5.客人对自己说“Thankyou.”时回答Youarewelcome.不客气。Thankyou,sir.谢谢您，先生。Thankyouverymuch.theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic 非常感谢您。6.交给客人某些东西时，可以说Hereyouare.您要的东西在这里。Hereisyourroomkey.这是您的房间钥匙。Hereitis.这是您的东西。7．当客人准备离开时，可以说：Haveaniceday.祝您有美好的一天。theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic Pleaseenjoyyourstay祝您住宿愉快。Wehopetoseeyouagainsoon.希望不久能再次见到您。Thankyouforstayingwithus.谢谢光临。 8．当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes,Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Justamoment,please.”,然后请求他人协助。Pardon?对不起？theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic Pardonme?对不起？Ibegyourpardon?对不起请再说一遍好吗？Couldyourepeatthat,please?请您重复一遍好吗？若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：Excuseme,sir.Doyoumeanyoulostyourroomkey？不好意思，先生，您是说您丢了房间的钥匙？电话英语的应对1．接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic “Hello,thisisInformationDesk.”您好，这里是问询处。 “InformationDeskspeaking.MayIhelpyou?”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：Iamafraidyouhavethewrongnumber.不好意思，您打错电话了。ThisistheLIJIAHotel,2234-1156.这里是丽嘉酒店，电话是2234-1156。如果是总线转错内线时，可以回答：ThisisRoomReservations.I’lltransferyourcalltoRestaurantReservations.theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic 这里是客房预约处，我帮您转接到餐厅预约柜台。Iamafraidthisisadirectline.WecannottransferyourcalltotheChineseRestaurantCouldyoudial2234-1156,please.不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？3.当负责的工作人员不在时IamafraidMr.Linisoutatthemoment.Heshouldbebackaround5p.m.不好意思，林先生现在外出。他应该会在下午5点左右回来。IamafraidMr.Haoisonanotherline.Couldyouholdtheline,please?不好意思，郝先生正在讲电话。请您在线上稍侯好吗？I’lltellhimtocallyoubackwhenhereturns.theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic 他回来时，我会请他回电。MayIhaveyournameandphonenumber,please?请告诉我您的大名和电话好吗？先生，不客气。三．柜台服务B=行李服务员（Bellman）C=服务员(Clerk)H=客房服务员（Housekeeping）BC=领班（BellCaptain）G=客人（Guest）TotheFrontDesk.带客人到柜台theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic G:Thankyou.谢谢你。B:Howmanypiecesofluggagedoyouhave?住宿篇1前台：company陪伴，同伴singleroom单人房doubleroom双人房intend想要，打算party（参加共同活动的）一批，一组，一组人date日期，日子kind种，类bath浴室shower淋浴suite（一套）房间deluxe豪华的presidential总统的，总统职务的available可用的，合用的，可得到的，可到达的fully完全地，彻底地name名字，姓，姓名，名称address地址thephonenumber电话号码beableto能，会theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic guarantee保证，担保，包，管occupancy占有，占用peak最高的，高峰的arrival到来，到达departure启程，离开，出发book预定，定hotel旅馆offer提出，提供discount折扣vacancy空，空房间solid全部地befullup全满include包括，包含major较大范围的，主要的international国际的，世界的providewith提供mini-bar小冰柜sort种类，类别price价格，价钱dollar美元service服务，服侍ofcourse当然rate价格，费用taxextra另加税金lookforwardto期待，希望receive接待，接见，欢迎guest旅客，宿客welcometo欢迎到来bellboy行李员，旅客服务员 客房用品英文一览表theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic doorbell 门铃 trashcan 垃圾桶 socket 插座 cat’seye 猫眼 sheet 床单 clothesline 晾衣绳 safetychain 防盗链 quilt 被子 receiver 接收器 switch 开关 guiltcover 被套 laundryform 洗衣单 mirror 镜子 pillow 枕头 baggagerack 行李架 closet 衣柜 pillowcase 枕套 plug 插头 clotheshanger 衣架 facial 纸巾 icecubes 冰块theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic tissues protectivemask 防毒面具 facialtissuesbox 纸巾盒 icepail 冰桶 laundrybag 洗衣袋 telephone 电话 flatiron 熨斗 blanket 毛毯 note 便签 mattress 床垫 bathrobe 浴袍 shoe-brush 鞋擦 shampoo 洗发液 slippers 拖鞋 bedsidetable 床头柜 foambath 沐浴液 airconditioner 空调 glass 玻璃 exhaustfan 换气扇theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic desk 书桌 bathroom 浴室 cottonswab 棉签 desklamp 台灯 toilet 卫生间 weighbridge 地秤 drawer 抽屉 washbowl 洗脸盆 wateringcan 水壶 hotelservicesguide 饭店服务指南 watertap 水龙头 handicraft 工艺品 remotecontroller 遥控器 servingtray 托盘 button 按钮 sewingkit 针线包 toothbrush 牙刷 power 电源theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic envelop 信封 toothpaste 牙膏 mineralwater 矿泉水 letterpaper 信纸 showercap 浴帽 instantnoodles 碗面 hairdryer 吹风机 soap 香皂 curtain 窗帘 yellowpage 黄页 comb 梳子 window 窗户 magazine 杂志 soapdish 皂托 teatable 茶几 networkcable 网线 glasscup 玻璃杯 ashtray 烟缸 mousepad 鼠标垫 razor 剃须刀 match 火柴 walllamp 壁灯 stool 马桶 carpet 地毯theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic TV 电视 toiletpaper 手纸 lightbulb 电灯泡 chair 椅子 towel 毛巾 refrigerator 冰箱 bathtowel 浴巾 beer 啤酒 bathtub 浴缸 cokecola 可口可乐 bathmat 防滑垫 seven-up 七喜 flowervase 花瓶theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic
