Unit 3 On the Phone

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1、商务英语视听说·课程讲稿·第三单元Unit3OnthePhoneWeek1&2ClassHour10TeachingContentPart1Warm-up(Backgroundinformationanddiscussion)Part2ListeningandSpeaking(Newwords,Task1andTask2)Part3LanguageFocus(Usefulexpressionsandfollow-uppractice)Part4ViewingandSpeaking(Video1,Video2andPo

2、st-viewing)Part5ResearchandPresentation(StudentPresentationandreview)TeachingForm课堂指导+学习实践+学生讨论Objectives&AimsAftercompletingthislesson,studentsshouldbeableto:Answerthephone;Asktobeconnected;Putsomeonethrough;Leavemessage;Dealwithproblemsbytelephone.Requirement

3、sforstudentsTogetfamiliarwiththeusefulexpressionsandpatternsintheunitPracticetheusefulexpressionsandmakeupproperdialoguesTounderstandthemainideaofthepassagesanddialoguesandcompletetherelevantexercisesFocusUsefulexpressionsandpatternsandlisteningstrategyDifficul

4、ties:practiceexpressionsandpatternsandmakeupproperdialoguesTeachingMethodInteractiveteachingmethodTeachers'guidanceinEnglishlisteningskillsStudents'exercisetotraintheirlisteningabilityTeachingMediaMulti-medialearning商务英语视听说·课程讲稿·第三单元Part1Warm-up1.Discussingroup

5、s.Whatadvicewouldyouliketogiveonmakingproperbusinessphonecalls?2.Listentoatalkintroducingimportanttipsonmakingbusinesscallsandfillintheblanks.2.BackgroundinformationThebigthree1)Beprepared.Avoidstartingtheprocesswhenyou’rerushed.Relax!Makesureyouhaveabigpadofpa

6、per,apen,aglassofwater,andareasonableamountoftime.2)Don’tgiveup.Youhavetherighttogetinformationandrespectfulservice.Bepersistentandpatient.Realizethatsometimesitwilltaketencallstofindoutwhatyouwant.Noonepersonororganizationhasalltheanswers.3)Trynottoputpeopleon

7、thespot.Itmakesthemdefensive.Rathertrytoenlisttheirsupport.Remember,youusuallycatchmoreflieswithhoneythanwithvinegar.MakingyourcallsManywaysexisttocoaxthepersonontheotherendofthetelephonelineintohelpingyou.Hereareafewofthem.1)Beawareofthepitchofyourvoice.2)Bemo

8、dest3)Establisharelationship4)Avoidyesornoquestions5)Beempathetic6)Makethepersonfeellikeyourmentor.7)Findouthis/herschedule.8)Bepolite,butdon’tallowyourselftobebrushedoff.9)