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1、THEEVERYTHINGHRKitThispageintentionallyleftblankTHEEVERYTHINGHRKitACompleteGuidetoAttracting,Retaining,andMotivatingHigh-PerformanceEmployeesJohnPutzier,SPHRandDavidJ.Baker,SPHRAmericanManagementAssociationNewYork•Atlanta•Brussels•Chicago•MexicoCity•SanFranciscoShanghai•Tokyo•To
2、ronto•Washington,D.C.Bulkdiscountsavailable.Fordetailsvisit:www.amacombooks.org/go/specialsalesOrcontactspecialsales:Phone:800-250-5308.E-mail:specialsls@amanet.orgViewallAMACOMtitlesat:www.amacombooks.orgThispublicationisdesignedtoprovideaccurateandauthoritativeinformationinreg
3、ardtothesubjectmattercovered.Itissoldwiththeunderstandingthatthepublisherisnotengagedinrenderinglegal,accounting,orotherprofessionalservice.Iflegaladviceorotherexpertassistanceisrequired,theservicesofacompetentprofessionalpersonshouldbesought.Pleasebeadvisedthattheinformationcon
4、tainedinthistoolboxandaccompanyingCDisnottobeconstruedasorintendedtobeasubstituteforlegaladviceoropinion.Ifyouhaveanyquestionsorconcernsabouttheproprietyoftheinformationcontainedherein,orontheCD,pleasereviewyourspecificsituationwithappropriatelegalorprofessionalcounsel.Libraryof
5、CongressCataloging-in-PublicationDataPutzier,John,1951–TheeverythingHRkit:acompleteguidetoattracting,retaining&motivatinghigh-performanceemployees/JohnPutzierandDavidJ.Baker.p.cm.Includesindex.ISBN-13:978-0-8144-1609-9ISBN-10:0-8144-1609-81.Employees—Recruiting.2.Employeeselecti
6、on.3.Employeeretention.4.Employeemotivation.5.Personnelmanagement.I.Baker,DavidJ.II.Title.HF5549.5.R44P882011658.3—dc222010020877©2011JohnPutzierandDavidJ.BakerAllrightsreserved.PrintedintheUnitedStatesofAmerica.Thispublicationmaynotbereproduced,storedinaretrievalsystem,ortransm
7、ittedinwholeorinpart,inanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofAMACOM,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,NY10019AboutAMAAmericanManagementAssociation(www.amanet.org)isaworldleaderin
8、talentdevelopment,advancingtheskillsofindividua