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1、西北大学硕士学位论文基于顾客满意的高校人力资源管理研究一以A高校为例姓名：刘维政申请学位级别：硕士专业：行政管理导教师：席恒20100618TheResearchofHumanResourcesManagementinUniversitiesBasedonCustomerSatisfaction一ACaseoflocalUniversityAbstract21stcenturyistheeraofknowledge-driveneconomy,thehumanresourcesarethefirstresourcethatthecountrydevel
2、oped.The17thRepresentativeConferenceoftheCommunistPartyofChinapropose,haveprioritydevelopmenteducate,buildhumanresourcesstrategyofpowerfulcountryclearly.Theinstitutionofhighereducationistheimportantbasesofpersonneltraining,scientificresearchandcommunityservice,localuniversityofo
3、urcountryimportantcomponentofuniversity,heundertake,traintalentandVTheResearchofHumanResourcesManagementinUniversitiesBasedonCustomerSatisfaction一ACaseoflocalUniversityAbstract21stcenturyistheeraofknowledge-driveneconomy,thehumanresourcesarethefirstresourcethatthecountrydevelope
4、d.The17thRepresentativeConferenceoftheCommunistPartyofChinapropose,haveprioritydevelopmenteducate,buildhumanresourcesstrategyofpowerfulcountryclearly.Theinstitutionofhighereducationistheimportantbasesofpersonneltraining,scientificresearchandcommunityservice,localuniversityofourc
5、ountryimportantcomponentofuniversity,heundertake,traintalentandVservelocalimportanttaskofsocio-economicdevelopmentforplace.Competeandencouragedaybydayamongpresentinstitutionofhighereducation,becausethelocaluniversityisinfluencedbymanykindsoffactorscomprehensivestrengthgenerallyw
6、eaker,sowhatcomprehensivestrengthofimprovingthelocaluniversity,fiirtherstrengthenitsplacesocio-economicdevelopmentofservice'sability,becomethetargetwhopeoplepaycloseattentionto.Itisinthefieldofservicetradethattheuniversityeducates,theproductsoftheschoolaretheteachingserviceoffer
7、edtocustomer.Accordingtothecommonunderstandingof“theorganizationdependontothecustomer“ofbusinesscircles,thecustomeristhefoundationthattheinstitutionofhighereducationsurvivesanddevelops.Requiretheuniversitytosatisfycustomer'sdemandsforhighereducationfromtryinghardunderthenewenvir
8、onment,itissatisfiedtocreatecustomersactively,p
