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1、BuildingTrustinBusiness,Politics,Relationships,andLifeRobertC.SolomonFernandoFloresOXFORDUNIVERSITYPRESSbuildingtrustThispageintentionallyleftblankbuildingtrustinBusiness,Politics,Relationships,andLifeRobertC.SolomonandFernandoFlores120013OxfordNewYorkAthensAuckla
2、ndBangkokBogotáBuenosAiresCalcuttaCapeTownChennaiDaresSalaamDelhiFlorenceHongKongIstanbulKarachiKualaLumpurMadridMelbourneMexicoCityMumbaiNairobiParisSãoPauloShanghaiSingaporeTaipeiTokyoTorontoWarsawandassociatedcompaniesinBerlinIbadanCopyright©2001byRobertC.Solom
3、onandFernandoFloresPublishedbyOxfordUniversityPress,Inc.198MadisonAvenue,NewYork,NewYork10016OxfordisaregisteredtrademarkofOxfordUniversityPressAllrightsreserved.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmitted,inanyformorbyanymeans,el
4、ectronic,mechanical,photocopying,recording,orotherwise,withoutthepriorpermissionofOxfordUniversityPress.LibraryofCongressCataloguing-in-PublicationDataSolomon,RobertC.Buildingtrustinbusiness,politics,relationships,andlife/RobertC.SolomonandFernandoFlores.p.cm.Incl
5、udesbibliographicalreferencesandindex.ISBN0-19-512685-8(alk.paper)1.Trust.I.Flores,Fernando(FernandoL.),1954-II.Title.BF575.T7S652001158.2—dc2100-037342987654321PrintedintheUnitedStatesofAmericaonacid-freepaperForKathyForGloriaForGustavoCaballero,afriendwhounderst
6、oodtrustandwasasourceoftrustandcompassionThispageintentionallyleftblankcontentsprefaceixintroduction31trustingtrust16TrustonTrial18AlternativestoTrust:Fear,Control,Power22Distrust:“Paranoia”andCynicism30BasicTrust37TrustingStrangers:TheGlobalSociety40TalkingaboutT
7、rust43BuildingTrust472understandingandmisunderstandingtrust52HowWeMisunderstandTrust54SimpleTrust59BlindTrust64TrustandReliance:TheMechanizationofTrust68WhomCanYouTrust?72TwoVirtues:TrustandTrustworthiness76ConditionalTrust80BeyondCompetence83TrustasMedium:TheMost
8、InsidiousMisunderstanding863authentictrust90FromSimpleTrusttoAuthenticTrust92AuthenticTrust95TrustasEmotion103TrustasMood108TrustasBackgroundandas“Mediu
