美国nstar电力公司-final delivery and payment

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1、ydtuSseaCDelivery&PaymentofUtilityBillsviaSecureEmailPresentedby:GarinTorenChiefOperatingOfficer1990vs.2005•Post/Mail:•Email:–Mailboxatthebottomofyour–Personalemaildriveway–Workemail–Internalbusinessmail–81%useemailafewtimesadeliveryweek,33%morethanfour1.Busines

2、sMailtimesperday.2.PersonalMail1.BusinessMail–YES3.JunkMail/advertising2.PersonalMail–YES4.Bills3.JunkMail–YESWherearethebills?Chartwell•Chartwell'sGuidetoBillPresentmentandPayment2005"Perhapsnootherbillingproductshowsasmuchpromiseasemail-basedbillpresentmentand

3、payment.Thoughstillinitsinfancy,thetechnology,offeredbyonlyonevendoractivelymarketingitinthisindustry,promisestogivecustomerstheconvenienceofabilldeliveredtothem(totheemailin-boxratherthanthemailbox)withtheefficiencyofInternetbillpaymentthroughsecureemaildeliver

4、y."TopOnlineActivitiesTopOnlineActivities,Source:JupiterResearchE-mail93%Searchengine79%Researchproducts/services63%Localinformation60%Onlinebillviewing48%Onlinenewspaper46%Health46%Travelresearch45%Workresearch38%Onlinebanking36%Onlinebillpayment34%Jobclassifie

5、ds33%EmailStatistics–NorthAmerica2004/2005•Emailusagecontinuestoincrease:–81%ofconsumersreportedbeingonlinetosendandreceiveemailmultipletimesdaily,with33%reporting“constant”usage.•28%wouldliketoseeemailreplacingbillsorstatements.•Consumersshowthegreatestinterest

6、inutilitycompanybillsandautoinsurance(18%and20%respectively),closelyfollowedbyhomeinsurancewith16%.•48%considerafreeemailaddresstheirprimaryone.•42%considertheirhomeISPaddresstobetheirprimaryone.•73%ofonlineconsumershavepurchasedasaresultofemail.Source:DoubleCli

7、ck's2004ConsumerEmailStudyEBPPviaeMailisnotnew,itsjustnewinNorthAmericaeBillingCurrentStatus–Utilities•InternetEBPPonly•Pooradoption:averageof4%•eBillingadoptionchallenges•Decreasingadoptionacceleration•Increasinglyexpensiveadoptionstrategies•Increasedcontactcen

8、trevolumes?•VERYLOWpapertruncation–3%?InternetEBPP&EIPPChallenges•Costlyupfrontsoftware•Registrationrequiredpurchase&lengthy•Username&passwordimplementation=ROI•Publi