阅读理解和写作练习

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1、PartIIReadingComprehensionDirections:Inthispartthereare4passages.Eachpassageisfollowedbyfivequestions.Readthepassagescarefullyandchoosethebestanswertoeachquestion.Then,markthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecentre.Questions21to25arebase

2、donthefollowingpassage:After-salesserviceandguaranteebecomeanintegralandessentialpartofa“goodbrand”onbothlocalandregionallevels,andtheprovisionofsuchalsoproducessolidgroundforcustomerloyalty.Customerstodayarealotmoredemandingthanbefore.Beingabletofindafter-salesse

3、rvicecreatesafeelingofconvenienceandasenseofresponsibilityfromthemanufacturer.Thisisveryimportanttobuildcustomerloyaltyandexplainswhymore24-hourhotlinecentersareavailablenowadays.Productguaranteeisalsooneofthemajorfactorswhenapotentialcustomerdecidestomakeapurchas

4、e.Whetherthisbeintheformofawrittenguaranteeoraguaranteebasedonreputation,theimportancetotheconsumerisself-evident.Abrand’sresearch&development,anunavoidableinvestment,usuallybackupsafetyguaranteesformarketersnowadays.Producttestingandrefinementareconductedforbothn

5、ewandexistingproducts.Withthehelpofcomputerizedmachinery,qualitycontrolhasachievedthehighestlevelthaneverbeforetoenableconsistencyinproduction.Fortheconsumerthismeansaqualityofguaranteeforthatbrandwhetheritbeavailableathomeorabroad.21.After-salesserviceandguarante

6、ecanprovidethecustomerswith________.A.solidgroundforloyaltyB.senseofresponsibilityC.afeelingofconvenienceD.senseofsatisfaction22.More24-hourhotlinecentersappearbecause________.A.moreandmorecustomersdemandafter-salesservicesB.therearemoreandmorecomplaintsfromcustom

7、ersC.morecompaniescometorealizetheimportanceofafter-salesservices.D.theyhavebecomeanewtypeofinvestment23.Productguarantee________.A.mustbeinwrittenformB.canbebasedonthecompany’sreputationC.isnotoftenprovidedbythecompaniesD.oftenfailstomeetinreality24.Producttestin

8、gandrefinementareconductedfor________.A.newproductsonlyB.qualityproductsC.dangerousproductsD.bothnewandexistingproducts25.WhichisNOTmentionedconcerningp