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1、Unit4ActionsSpeakLouderthanWordsTEACHER:OK,class,OK…let’sbegin.Whatdowemeanwhenwesaythatactionsspeaklouderthanwords?STUDENT1:UH…thatmeanswebelievepeople’sactionsmorethanwebelievetheirwords;TEACHER:Yes,exactlyright—and,uh,inasense,actionsaremoreimportantthanwords.That’sbe
2、causeweusuallyjudgespeakersintentionsbythenonverbalsignalstheysendus.Andthat’swhatoursubjecttodayisallabout,nonverbalcommunication—howwecommunicatethroughouractions—facialexpressions,eyecontact,toneofvoice,uh,bodymovement,andsoon.Andifanyofyoudoubttheimportanceofthesethi
3、ngs,youmightliketoconsideracoupleofstatisticsI’vegothereinfrontofme.Somecommunicationspecialistsestimatewespendabout75percentofourwakinghourscommunicating.And,moretothepoint,wordsaccountforonly,mm,10to30percentofthatcommunication—thebulk’snonverbal.That’sfoodforthought,u
4、h?Nowalthoughpeopleclearlyunderstanditsimportance,nonverbalcommunication,I’llcallitN.V.C.forshort,isactuallyaratherrecentfieldofstudyandowesalottoanAmericananthropologistnamedRaymondBirdwhistle,spelledB-I-R-D-W-H-I-S-T-L-E.Easynametoremember,right?Birdwhistlebeganstudyin
5、gnonverbalcommunicationinthe1950sand,um…oneofhismainideaswasthatthemeaningofnonverbalbehaviordependedonthecontextinwhichitwasused….Uh,itdependsonthecontext.So,helookedatthewholecontextofnonverbalbehavior—howand,uh,wherecertaintypesofnonverbalbehaviorappeared—andnotjuston
6、eparticularbehaviorinisolation.Facialexpression,forexample,frowns,smiles,raisedeyebrows,and,uh,soon,weallusethesetoconveymanydifferentmeanings.Butthosemeaningsarelargelydeterminedbythesituationswe’reinandtherelationshipsthatwehavewiththepeoplewe’recommunicatingwith.Sothe
7、sameexpressioncanhavedifferentmeanings,right?Takeasmile,forexample,whatdoesitmean?Uh,Mike?STUDENT2:Uh…uh,agreement,Iguess.“Ilikeyou.”TEACHER:OK.Yes,itcouldmean“Ilikeyou,”butitcouldalsomean‘I’mtryingtomakeyoufeelcomfortable,”ormaybe,uh,“Ithinkyousaidsomethingfunny.”Hmm?Th
8、epointis,thesituationortherelationshipbetweenthepeopleinvolvedgivesparticularmeaningtothesmile.Allright
