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1、Chapter2GroupSpeech1.GroupSpeechIntroductionDecision-makinggroupspeechesareeverywhere,andyouwillalmostcertainlyhaveopportunitiestoparticipateinthem.Yourskillindoingsocanmakeasignificantcontributiontoyourgroup’ssuccessandtoyourownaswell.Adecision-makinggro
2、upisanycollectionofthreetoelevenindividualswhoshareacommonproblemorgoalandinteractwitheachotherandaremutuallydependent.Peoplejoingroupsbecausegroupscollectivelyprovidemoreresourcesthanindividualsandtendtobebetteratcontrollingerror.Participationingroupsmea
3、nsgivingyourbesteffort,behavingrationally,playingfair,andparticipatingfully.Thesethingsareessentialtoagroup.Theyimplythatyoumustlearntobeflexibleanddemocratic,thatyouvaluegroupprocessesoverindividualenterprise,andthatyouplancarefully.Leadershipisanindivid
4、ual’sabilitytoassessacommunicationsituationandprovidetheideasandinformationneededbythegroup.Decision-makinggroupsneedleadershipinidentifyingandunderstandingproblemsandsolutions.Aneffectiveleaderknowswhentofocusontaskconcerns,whentofocusonrelationshipsissu
5、es,andwhentofocusonprocedures.Thethreemostcommonproblemsthatdecision-makinggroupshavetoface:membershipdissatisfaction,interpersonalconflict,andaphenomenoncalledgroupthink.Theseproblemscallforeffectiveleadership.Whentensionlevelsaretoohigh,talkaboutthesour
6、cesofthetension.Whentheyaretoolow,talkaboutprocedures.Whentheyarejustright,staywithanagendathatcontributestoeffectivedecision-making.Asaleader1.Todaywegathertogetherheretohaveadiscussionononeproblem.2.Sincenooneopposed,we’llproceedtothenextitemofbusiness.
7、3.Hearingnoobjections,Isuggestwecontinue.4.Doesanyonehavefurtherinformationonthispoint?5.Couldyouexplainabitmoreindetail?6.Wouldyouperhapsoffersomeconcreteexamplestoillustratethatpoint?7.Howdoyoufeelabouthisopinion?8.Comeon,let’sgetdowntobusiness.9.Tosumm
8、arizetheresultsofourdiscussion,wefindthatwehavetwopositions,AandB.10.Let’sgobacktothemaintheme.11.Imaybemissingsomething,butIdonotseetherelevanceofthisdiscussiontoourproblem.Canwereturntothepoint?12.Thishasbeenanint
