度假酒店新入职员工培训--简单酒店英语用语

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1、度假酒店新入职员工培训--简单酒店英语用语EnglishTrainningForTheFrontOfficeFrontOfficeReception前堂接待处Reservation订房部Information问询处PRandDepartment公关销售部BusinessCentre商务中心1、GreetingandModesofAdress问候及招呼Goodmorning/afternoon/evening.Sir/Madam.Howdoyoudo?Howareyou?Nice/gladtomeetyou.2、Welcomes欢迎语Welcomehere.We

2、lcometoourhotel.Welcometostayinourhotel.3、Offeringhelp提供帮助MayIhelpyou?WhatcanIdoforyou?CanIdoanythingforyou?IsthereanythingIcandoforyou?4、Thanks感谢Thankyou.Thanksalot.Thanksforyourhelp.It’sverykindofyou.5、Answer应答语You’rewelcome.It’sallright.Don’tmentionit.It’smypleasuretodo./Mypleasu

3、re.Gladtohavebeenofhelp.6、Apologies,Regrets道歉及遗憾I’msorry.Excuseme.Oh,pardonme.Sorrytokeepyouwaiting.I’mafraidIhavetakenuptoomuchofyourtime.Itdoesn’tmatter.7、Goodwishes祝愿语Goodlucktoyou.Haveagoodtime.Takecare.Haveagoodtrip.Bestwishes.Happylanding.Hopeyou’llhaveapleasuretriphome.8、Part

4、ingexpression告别Thankyouforcoming.Seeyoulater.Solong.Welcomenexttime.Ihopetoseeyouagain.简单英语会话1、问客人是否有预定Haveyoumadethereservationyet?Haveyougotareservation?Yes,Ihavealready.No,Ihaven’t.2、向客人介绍房间类型Whatkindofroomwouldyoulike,sir/madam?Ourhotelhasatotal210rooms,composingofsinglerooms,do

5、ublerooms,triplesuites,deluxedoulerooms,deluxesmallsuites,deluxesuites,administrativesuitesinjapanese,American,VictoriaandEuropeanstyles.1、问客人订几间房Howmanypeapledoyouhave,please?Howmanypeaplearethereinyourparty?Howmanyroomswouldyoulike?2、检查是否有余房Pleasewaitamoment.Letmehaveacheck.Ihavet

6、ocheckifthere’saroomavailable.I’llhavetocheckthecomputerrecords.3、填写登记表MayIknowyourname?Wouldyoumindfillingintheregistrationform?Wouldyoupleasefillinthismemo?4、请客人出示有关证件WouldyoupleaseshowmeyourIDcard?Wouldyoupleaseshoumeyourpassport?5、询问客人离店时间Pleasetellmewhenyouarecheckingroom?Howlo

7、ngwillyoubestaying?Forwhichdates?Howlongdoyouintendtostay?6、向客人报房价What’stheroomrate/theprice/thedailyrateforasingleroom?It’s200RMBforasingleroom.Theroomrateforasingleroomis200RMB.7、客人询问折扣及应答Isthereaspecialrateforagroupreservation?CanIhaveadiscount?Anydiscountforasingleroom?Whatdisco

8、untdoyouofferforasi