Does E-Mail Make White Collar Workers More Productive

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1、DoesE-MailMakeWhiteCollarWorkersMoreProductive?NathanielBulkleyUniversityofMichigannatb@umich.eduMarshallvanAlstyneUniversityofMichiganmvanalst@umich.eduAbstractWereportonafour-yearinvestigationofhowinformationflowsaffectwhite-collarproductivity.Forthisresearc

2、h,wedevelopedsoftwaretotrackalle-mailactivitywithinamidsizeexecutiverecruitingfirm.Wealsonegotiatedaccesstothreeseparatedatasetsincluding:(1)projectlevelaccountingmeasuresofrevenues,(2)surveysofindividualperceptionsofinformationtechnologyandinformationsharing,

3、and(3)directobservationofe-mailactivityoveraperiodofsixmonths.Wefoundstatisticallysignificantrelationshipsbetweenthestructureofarecruiter’sinternale-mailnetworkandsuccessatbothlandingandexecutingcontracts.Inadditiontotraditionalsocialnetworkanalysistechniques,

4、wealsoconsidereddynamicmeasuresofe-mailbehaviorsandflows.Sendingsmallere-mailswasassociatedwithbetterperformanceinbothlandingandexecutingcontracts,whilereceivingprompterresponsesfromcolleagueswasassociatedwithsuccessinexecuting,butnotlandingcontracts.Theseresu

5、ltsprovidesomeofthefirststatisticalevidencethatinformationflowsanduseofinformationtechnologyaffectindividualproductivityatthedesktoplevel.Theyalsodemonstratehowmeasuresofinformationbehaviorsandflowscancomplementtraditionaltechniquesofsocialnetworkanalysistopro

6、viderichermodelsoftheeffectsofinformationmanagementpracticesonindividualandorganizationalperformance.Contact:NathanielBulkleySchoolofInformationUniversityofMichiganAnnArbor,MI48109Tel:(734)330-9467E-mail:natb@umich.eduKeyWords:Productivity,SocialNetworkAnalysi

7、s,InformationManagement,E-mailAnalysisSupport:ThisworkhasbeengenerouslyfundedbyIntelandbyNSFCareerAward#9876233DoesE-MailMakeWhiteCollarWorkersMoreProductive?NathanielBulkleyandMarshallVanAlstyneE-mailhasbecomeaubiquitousfeatureofofficelife.Recentsurveysreport

8、thatallbut2percentofemployedAmericanshavee-mailaccessatwork,whilethetimebusinessusersspendmanaginge-mailaveragesnearlyanhouraday(Grey2001;Fallows2002).However,littleisknownaboutwhe