辅导技巧-开放式提问（英文）

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1、SpeakerNotes–Page24(辅导技巧(2)–提问(开放式)Ask,don’ttellItisthequestionsthatfocusestheattentionandincreasestheawareness,notmuchthemorelimitedcommand.Awarenessandresponsibilityareraisedbetterbyaskingthanbytelling.FunctionofquestionsQuestionsaremostcommonlyaskedinordertoelicitinform

2、ation.Theanswergivenbythecoacheefrequentlyindicatetothecoachthelinetofollowwithsubsequentquestions.Whileatthesametimeenablinghimtomonitorwhetherthecoacheeisfollowingaproductivetrack,oronethatisinlinewiththepurposeorcompanyobjectives.FocusondetailQuestionsshouldbeginbroadan

3、dincreasinglyfocusondetail.Thedemandformoredetailmaintainsthefocusandtheinterestoftheperformer.eg.Lookingatasquarefootofcarpet,afterobservingthepile,colour,pattern,perhapsaspotorastain,thecarpetwillholdlittlefurtherinterestfprtheobserverandhisattentionwillbetowandertomorei

4、nterestingthings.Thecoachneedstoprobedeeperorformoredetailtokeepthecoacheeinvolvedandtobringintohisconsciousnessthoseofternpartiallyobscuredfactorsthatmaybeimportant.AreaofinterestParadoxicallyitmaybevaluableforthecoachtofocusuponanyaspectthatthecoacheeappearstobeavoiding.

5、Soasnottobreakthetrustandresponsibilityofcoachee.BlindSpotsOpenQuestionsOpenquestionrequiresdescriptiveanswerspromoteawarenessClosedquestionsaretooabsoluteforaccuracy,andYesandNoanswersclosethedoorontheexplorationoffurtherdetail.Openquestionsaremuchmoreeffectiveforgenerati

6、ngAWARENESSandRESPONSIBILITYincoachingprocess.明确性提问:请你把ｘｘ的使用方法说明一下。相关性提问:对两件事间的联系性进行提问(ｅｇ．今天发生的事对公司的声誉有何影响?)激励性提问:其他三个部门都把任务做好，你们认为什样。征求意見性提问:你认为本月計划有无需要修改。证实性提问:证实、明确事实。InterrogativeWordsWhat,When,where,who,whom,howmuch,howmany–raiseawarenessandresponsibilityWhyandhowdisc

7、ouragedsinceitoftenimpliescriticismandevokesdefensiveness.Why–whatarethereasonsHow–whatarethestepsFrom“BroadtoDetail”,maintainfocusandinterest