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1、MotivationatClassicHospitalityTeammembersIntroductionThehospitalityindustryingeneralhasaterriblerecordofemployeeloyalty.Becausethejobsareoftenviewedaslow-payingservicejobs,turnoverisunbelievablyhigh.IntroductionButClassicHospitalityviewsjobsatitshotelsdifferent
2、ly.Ithasitssuccessfulwaystoattractgoodemployeesandtoencouragethebestemployeestostay.Althoughthereisalotofcompetition,ClassicHospitalitybelievesthatitcanmotivatethisgroupofindividualsandkeepthem.IntroductionClassicHospitalitysucceedbecuaseitsconcentrationonmotiv
3、ationandadvancedmethodstokeepitsloyalemployees.Let'sstudyitsmethodsandconnectthemtoourcurrenttheories.Question1:Ifyouwereinterestedinworkinginthehospitalityindustry,wouldyouconsiderajobatClassicHospitality?Whyorwhynot?Yes.Althoughmyworkmayinvolvedaysofboredompu
4、nctuatedbyhoursoftedium.ButClassicHospitalityoffersmeinternaladvancement,bonuses,recognition,andeventransportationassistance,whichwillmakemefeelmotivatedtopayagreatdealofeffortsintowork,whichisexactlythethingIvalueifIwasinterestedinworkinginthehospitalityindust
5、ryasesteemneedsandphysiologicalneedsaredominateforme.Despiteofthefiercecompetition,theatmospheretherearevigorousandenthusiastic,andwhetheryoucanbeprompteddependsonyourabilityandenterpriseratherthanotherunfairmethods.Besides,Icansharemyhappinessinworkandcampaign
6、slaunchedbymycompanywithmyfamily.Question2:Howmanyactivitiesinthiscasecanyoutieintospecificmotivationtheories?Listtheactivities,themotivationtheory,andhowtheactivitiesapply.Theory1:Maslow'sHierarchyofneed---Asthemanagersrealizedtheiremployeesislowpaiedandtheadv
7、ancementissounbelievable,thebasicneedsshouldbeesteemneedsandphysiologicalneeds.SoClassicHospitalityrecoganizethemfortheirgoodperformance,andgivethemmorepayment.Activity1:ClassicHospitalityoffersemployeesbonusesifoverasix-monthperiodastaffmemberhasachieveda95per
8、centorgreatereffectivenessrating,inadditionthatitalsooffersrecognitionandeventransportationassistance.Theory2:Herzberg'sMotivationTheory---ClassicHospitalrealizesthatit'simp
