新机交付指导手册

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1、HCS-PS040新车交付指导前言为了充分发挥建筑机械的性能，使机械长久地在经济而安全的状态下运行，最重要的是在新机交付时对用户进行正确的指导。尤其是在液压挖掘机方面，与以前相比，挖掘机得到了大范围的普及，越来越多的人驾驶着挖掘机工作于不同的场所。但另一方面，有关液压挖掘机的安全事故也时有发生。因此，在新机交付时，应对用户进行深入细致的指导。本指导书是为液压挖掘机的交付服务人员而编写的，对新机交付指导时的正确方法、步骤以及要点等进行了解说。本指导书的内容由交付时的注意事项、交付准备、交付作业以及交付完返

2、回代理店后的处理等部分构成。此外，我们在交付作业的项目中还设有重要程度栏，作为一个大致标准，请根据用户的实际水平，进行相应的指导。重要程度分为3级，其含义分别如下：A:无论是新交付还是已经交付，在交付时必须进行说明B:对已经交付的用户进行选择说明(说明内容:A+B)C:对新交付的用户进行说明(说明内容:A+B+C)为防止发生新机交付的疏漏，根据该指导书的内容，实施正确的交付指导是极其重要的。希望代理店服务人员能反复熟读本教材，努力钻研并熟练掌握交付指导技术。目录1一般注意事项··············

3、······················11-1新机交付的目的·································11-2服务人员的心理准备·······························21-3服务人员的知识、技术、资格等··························41-4新机交付的步骤·································52交付准备······································62-1交付准备的注意事

4、项·······························62-2作业指示及确认事项·······························62-3交付准备····································72-4新机接货的检查等································82-5交付指导员的服装································83交付、操作指导···································93

5、-1操作前的指导··································93-1-1实物核对，交付、检查···························93-1-2主要结构、功能的说明··························113-1-3启动前检查、保养的说明·························153-1-4使用注意、安全指导···························173-2操作··································

6、···323-2-1基本操作指导······························323-2-2通过实际操作进行操作指导························423-2-3作业结束后的检查、维护·························433-3运行后的作业·································443-3-1维护、保养的说明····························443-3-2代理店的服务体制····················

7、········503-3-3答疑解惑、验收·····························524交付结束返回代理店后的处理····························534-1处理内容···································534-2新机交付报告书填写要领····························541一般注意事项现在的液压挖掘机在性能、操作性、驾乘性以及车型上都比以前有了很大的提高，操作使用也变得更加容易。但另一方面，随着机械的普及，

8、代理店在新机交付时对机械的运行、操作、使用等进行指导却出现了日益简单化的倾向。这是导致机器今后发生故障的最重要的原因。同时，出于安全第一的观点，各种相关的法律法规也相继出台。因此，新机交付指导并不是单纯的机器使用指导，亦包括安全指导等方面内容。从提高顾客满意度、产品支援等观点出发，新机交付指导无论于用户、代理店还是日立或于顾客，都具有着极为重要的意义，因此我们有必要重新认识新机交付的重要性。1-1新机交付的目的新机交付的目的是指导用户能安全