569-TECHNOLOGY-INTENSIVE HR SERVICES

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1、TECHNOLOGYTECHNOLOGY--INTENSIVEHRSERVICES:INTENSIVEHRSERVICES:WhatDoWeReallyKnow?WhatDoWeReallyKnow?Dr.GaryW.FlorkowskiKatzGraduateSchoolofBusinessUniversityofPittsburghJune2004U.S.Dept.ofEnergyHRSymposiumTHECONTEXTTHECONTEXT¢IncreasedPressureonHRtobeaMoreEffectiveIncreasedPres

2、sureonHRtobeaMoreEffectiveCostCenterCostCenter¾Sharinginthepainoflargerrestructuring&downsizing¾Shiftinexecutivethinkingaboutthefunction’sservice-monopolyposition¢AlternativeModesforHRServiceAlternativeModesforHRService--DeliveryareWellDeliveryareWellDevelopedDeveloped¾Processa

3、utomationwithHR-relatedITproducts¾StrategicallianceswithHR-outsourcing&ITvendors¢RigorousStudiesoftheDeterminantsofHRRigorousStudiesoftheDeterminantsofHRTechnologyIntensity&itsEffectsareLackingTechnologyIntensity&itsEffectsareLackingRESEARCHTODATERESEARCHTODATE¢GeneralObservati

4、onsGeneralObservations¾Constructconfusion(HRIS,virtualHR,ESS,eHR,B2E)¾Consultantreportsdominate(WatsonWyatt,TP,Cedar)¢PrivatePrivate--SectorSummarySectorSummary¾Costsavings/DepartmentProductivity¾HRstaffattitudes¾Internalcustomerattitudes&behaviors¢PublicPublic--SectorSummarySe

5、ctorSummary¾HumanResourcesTechnologyCouncil(1999)¾Combs(2001)UNANSWEREDRESEARCHISSUESUNANSWEREDRESEARCHISSUES¢FirmFirmLevelLevel¾HowwidespreadistheuseofvariousHRITproducts(andinwhatfunctionalareas)?¾WhydosomeorganizationsinfusemoreITintheirHRoperations?¾WhatimpactdoHRITshaveont

6、heHRfunction&organizationalperformance?¢IndividualIndividualLevelLevel¾Whatdrivestechnologyacceptance&usagebyHRstaff&internalcustomers?¾WhatimpactdoHRITshaveonuserattitudes&behaviors?GLOBALSTUDYINPROGRESSGLOBALSTUDYINPROGRESS¢GeneralFeaturesGeneralFeatures¾Sectors:private&publi

7、c¾Regions:NorthAmerica,Europe,Asia,LatinAmerica¾Data:websurveys,interviews,organizationalrecords¢StagesStages¾Phase1:DeterminantsofHRITAcquisition&Deployment¾Phase2:ImpactthatHRITshaveonHRstaff&internalcustomers¾Phase3:ImpactthatHRITshaveontheHRFunction&organizationTYPOLOGYOFHR

8、ITAPPLICATIONSTYPOLOGYOFHRITAPPLICATIONS¢HRStaffHRStaf