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1、Unit8ReceivingVisitors2.ListeningPracticeTask2-1Areceptionistinasmallfirmmayhavetouseacomputer,operateaswitchboard,andperformotherclericalduties,inadditiontoreceivingvisitors.Inalargefirmareceptionistcanconcentrateonwelcomingandlookingaftervisitors.Avisitortoalargefir
2、mshouldmakeanappointment,becauseexecutivesareoftenverybusyanddonothavemuchtimeforvisitors.Executivesandsecretariesshouldnotifythereceptionistinadvanceaboutimportantappointments,andaboutthemovementsofexecutives,especiallywhentheyareoutofthebuildingonbusiness.Executives
3、oftenaskreceptioniststomaketravelarrangementsforthem,suchasbookinghotelroomsandairlinetickets.Task2-2Thereisacertainprocedureforreceivingvisitors.Areceptionistshouldfindoutifthevisitorhasanappointmentornot.Ifthevisitorisanimportantclient,theexecutiveorhissecretarywill
4、comedowntothereceptionareatogreetthevisitor.Sometimesthereceptionistoranothersecretaryescorts,oraccompanies,thevisitortotheexecutive’soffice.Usingthevisitor’snamewhenhearrivesisafriendlygestureandgivesthevisitoragoodimpressionofthefirm.Thereceptionistannouncesthevisit
5、or’sname,titleandposition,andintroducestheexecutivetohim.Whenavisitor’srequestforameetingcannotbesatisfied,thereceptionistshouldapologiseandmakesomesuggestionsforanalternativetime.Ifameetingisimpossible,thereceptionistshouldexpressregretandexplainwhy,withtact,sothatth
6、evisitor’sfeelingsarenothurt.Areceptionistshouldkeeparegisterwhichincludesdates,times,namesandthefirmthevisitorworksfor.Areceptionistcanthenrefertothisifthereisarequestforinformation.(Rforreceptionist;Sforsecretary;Vforvisitor)R:Goodmorning.MayIhelpyou?V:Yes,Id’liketo
7、seeMr.Hansen,thepresident.R:Doyouhaveanappointment,sir?V:Yes.Ihaveanappointmentwithhimat10:30.R:CanIhaveyourname,please?V:BrawnDantinifromWilsonElectronics.R:Thankyou,Mr.Dantini.Wouldyoupleasetakeaseat?I’lltellMr.Hansen’ssecretarythatyou’rehere.R:Mary,thisisreception.
8、Mr.Dantiniishereforhisappointment.S:Im’sorry,butMr.Hansenisonalong-distancecall.WouldyouaskMr.Dantinitowaitforafewminutes?R:
