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1、TelecomsTrendsfor2013ClareMcCarthy,PracticeLeader,TelcoOperationsclare.mccarthy@ovum.comOctober2012TableofcontentsIntroductionKeymessagesEconomicoutlookMarketoutlook–recommendationsforkeystakeholdersTechnologytrendsServicetrendsfortelcos’customer-facingbusinessunitsMethodologyIntroductionIn
2、troductionThispresentationprovidesanoverviewofthemostimportanttrendsthatwillimpactthetelecomsmarketin2013.OvumTelecomshasevaluatedtheareastowatchandidentifiedthefourkeyfactorsthatwillaffecttelcosandtheirsuppliersin2013.Economicoutlook.Identifiestheprevailingmacroeconomicconditionsthatwillaf
3、fectthetelecomsindustry.Marketoutlook.Examinesstrategic,operational,andregulatorydevelopmentsinthetelecomsindustry.Technologytrends.Evaluatestheimpactofchangestonetworkequipment,includingfixedandmobileinfrastructure,components,platforms,anddevices.Servicetrends.Analyzestheissuesthattelcos’c
4、ustomer-facingbusinessunits–consumer,enterprise,andwholesale–mustaddressin2013.KeymessagesKeymessagesforthetelecomsindustryin2013(1)Theongoingdebtcrisismeantthateconomicgrowthcontinuedtoslowin2012.GrowthwaslimitedinNorthAmerica,Europe,anddevelopedAsia-Pacific.However,growthwasstrongerintheB
5、RICcountries,MEA,anddevelopingAsia-Pacific.Globalmobileconnectionsgrowthisexpectedtoslowto7%in2013.Growthhighlightsinclude:emergingmarketswillaccountfor89%ofnetadditionsmobilebroadbandconnectionswillgrowby27%LTEconnectionswillincreaseby150%,whilefiberwillgrowby28%.Telcocapitalintensitywillr
6、emainflat,andopexwillcontinuetocomeunderpressure.Tomanagethesecosts,telcosmustensurethatthey:addresstheend-to-endcustomerexperience,includingassuringnetworkqualityandavailabilityensurethatanyburdentoresolvetechnicalshortcomingsdoesnotfalloncustomerservicefunctions.Telcosneedtomonetizenewbus
7、inessmodels,leveragecustomerdatabyinvestinginanalytics,anddefinetheirresponsetoover-the-top(OTT)players.Intheenterprisemarketin2013:theimpactofthefull-scalerolloutofunifiedcommunications-as-a-servicewillbegintobefeltoperatorswilltakeanewapproachtoM2M,wit
