飞利浦亚明平衡记分卡与核心流程

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1、P&YOverviewPhilips&YamingLightingCo.,Ltd.P&YMainProductsP&YCreationWhereweare...GOP&YVision&StrategyGLS&HAL.LampCFLProducts节能灯HIDProducts高强度气体放电灯PhilipsandYamingLightingCo.,Ltd.startedjointventureon12Nov.1993.Totalinvestment:96.27mioUSDRegisteredCapital:32.09mioUSDPhilipsholding:60%Yaming

2、holding:40%GLSFactoryjoinedinJVonOct.1995ChinaMalu,ShanghaiGLS/HAL/HIDHeTianRoadCFLfactoryBeginningofthenextyearP&YHID/GLS/Hal/CFLMalu,ShanghaiVisionP&Ywantstobethebiggestlightingfactoryintheworldwithhighvolume,turnover,profitabilityandmarketsharebytheyear2004withcustomerslongingtobuyourp

3、roductsandservicesandwithbestcustomerorientedprocesses.StrategiesProductswithbetterqualitycostratioProductportfoliowithgoodbrandpositioningyieldingsufficientbrandindexBest-in-classprocessesinInnovationtoMarket,DemandGeneration,OrderFulfillmentandCustomerServiceleadingtoreductionincostofor

4、ganization(coo).Manufacturingexcellence:OutsourcingandmechanizationleadingtoreducedcostofproductionandoptimalheadcountApplyB.E.S.T.frameworkindrivingforexcellenceFactoryBBS/ControlItemP&YBBSGOBACKControlitemsfollow-uptable(example)KeyProcessP&YTQMJourneyP&YPQAJourneyGOMar.1994Philips&Y

5、amingLightingCo.,Ltd.Established合资公司签约成立Oct.1996HID/CFLcertifiedISO9002HID和CFL工厂通过ISO9002认证Oct.GLScertifiedISO9002GLS工厂通过ISO9002认证Jul.1997LaunchPQA-90PQA-90启动Nov.ISO14001Certification通过ISO14001认证Jun.1998ISO9001Certification通过ISO9001认证Dec.1999PQA-90Pre-peerAudit进行PQA-90同行预审Q4PQA-90Manageme

6、ntAssessmentPQA-90管理评审Q22000PQA-90PeerAudit进行PQA-90同行审核Dec.2002PBEAssessmentPBE评审P&YTQMJourney飞利浦亚明全面质量管理之路Leader领导Customers顾客Suppliers供应商People人员MANAGEMENTPROCESSPOLICYDEPLOYMENTJul-Oct20001.Followupcorrectiveactions2.Mgt.Audit&awardcertificateMay20001.Actionlist&followup2.PeerAudit3.App

7、lyformgt.auditJan-Apr2000Dec19991.Actionlist&followup2.Supportevidencecollection3.Pre-peerAudit1.29workgroupsset-up2.2nd&3rdself-assessment3.Company-wideawarenesstraining1.LaunchPQA2.Awarenesstraining3.SixPQAteamsset-up4.WriteMgt.BriefingDocument5.1stself-assessment