六西格玛设计中顾客需求分析关键技术研究

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1、天津大学博士学位论文v1531821六西格玛设计中顾客需求分析关键技术研究StudyontheKeyTechniquesofCustomerRequirementAnalysisinDesignforSixSigma(申请博士学位)一级学科：筐理型堂皇工程学科专业：王些王猩作者姓名：赵直指导教师：皿拉熬援天津大学管理学院二零零七年十二月ABSTRACTWiththeformationofworldmarket，enterprisesarefacedwithacustomer-drivenglobalma

2、rket，thecompetitionhavefocusedonhowtosatisfytheindividualcustomer’Srequirementsbeaer．Thecoreisproductplanninganddesign．DesignforSixSigma(DFSS)isasystemdesignmethodologywhichisdrivenbycustomerrequirements，andbasedonconcurrentengineeringandDFX(DesignforX)i

3、deas，andfacedwithproductlifecycle．DFSSisaneffectivemeasureforenterprisestostrengthenthecompetitiveness．However,amainproblemislackofanalysisstudytocustomerrequirementsacquiring，transformationandmanagementforchinaenterprisestoimplementeDFSS．Basedonthisprob

4、lem，studyonthekeytechnologyofcustomerrequirementsanalysisinDFSSisanimportantproblem．Thispapermakesfurthersystematicstudyonit．Themaincontentisasfollows：Firstly,thispaperexpoundsthesurroundingcharactersofChineseenterprisesandtheimportantofproductplanningan

5、ddesign．Inthemeantime，itsummarizestheinterrelatedtheoriesonproductplanninganddesigninacademeandthengivestheresearchsignificance．Secondly,themethodofacquiringcustomerrequirementsisstudiedsystematicallyunderthenewenvironmentinthisdissertation．Theactualstat

6、eofresearchonandapplicationofdataminingandWEBminingareanalyzedindetail．AnprototypesofacquiringcustomerrequirementsbasedonWEB2．0datasourceisstudied．TheVoiceofCustomers(VOC)clusteringanalysismodelbasedonc-meansmethodisbuilt．ARoughSetstheory-basedmethodford

7、eterminingimportanceofcustomerrequirementsisproposed，inwhichtheconceptofentropyisintroducedforcustomerrequirementscompetitiveanalysis．Thirdly,itisessentialtotransformthefuzzycustomerrequirementsintothequantitativeanddesign-orientedengineeringindices．Fort

8、heinherentfuzzinessinQFDmodel，itappliestheevidencetheoryandfuzzytheoryinQFDproductplanningprogressandstudiesthemethodsofhandingthefuzzyinformationcollaborativelyofthedeploymentandcorrelationamongengineeringcharacteristics，