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1、12Empowered,KnowledgeableEmployeesLearningOrganizationReducedOverheadInformedEmployeesEfficient,EffectiveEmployeesCollaborationtoolsSelf-serviceapplicationsUniversalAccesstoInformationCorporateCommunicationsStreamlinedResourceManagementAdministrationElectronicSupportJustintimelearningExpertTria
2、ge44.9%2.3%9.4%15.9%15.4%12.3%정보제공서비스부가통신서비스별매출액비중정보제공서비스온라인정보처리네트워크서비스인터넷접속및관리부가통신응용서비스기타서비스출처:정보통신부4eBizService&Solutions10%15%20%55%2004WebService&SolutioneBizConsultingSIService&SolutionNetworkIntegration52004년1월솔루션부문매출액10,00020,000Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,07
3、3)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX(단위:만원)620022003200420052006(단위:백만원)5,0006,8005,5008,0006,5005,500ExtensionFrontendBackendB2C/e-Community/CyberIRWebBusiness/e-MarketingSystem(HW)/Network(LAN,WAN)Solutions/Applications경상이익 영업이익9,0005,0004,5007,5002004년이익구조분석Product72004IT산업
4、수출추이IT수출1009080706050403020100240200160120804001431월2월3월4월5월6월7월8월9월10월11월133154157147157154153171190186전체수출IT수출증감율(단위:억원)출처:정보통신부자료34.727.720.812.916.210.018.227.426.731.324.78WebAgencyServiceDomainWebBuildingWebSolutionWebConsultingWebCIWebDesignWebapplicatione-BusinessConsultingMarketAnalysi
5、s9e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer협력업체및고객네트워크를통합,상호간의정보를공유하고협력을강화함으로써효율적인OrderFulfillment를수행하고고객니즈에신속하게대응e-BusinessValueChain10eBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBusinessIntegratoreBizBuildingeBiztotalservice1
6、1PACSERPCRMEIPMailingB2EmallIntegrationDevelopersWebServiceEnterpriseSolutionBusinessFields:SIDevelopment&Solutions12고객Data의IntegrationEnterpriseCRMeCRMDataWarehousing/IntegrationWebLog DataDataBaseTransaction DataCustomerProfile13SMMUSIMUNIMUR&DMUeBizTotalServiceeBizTotalService14E-Mail문서EDMSG
7、W자료실KMS2단계(시스템연동)ERP1단계(솔루션개발)CRMSCME-PlanningOfficeManagementSystem자산관리고객관리업무관리인력관리손익관리15CustomerACustomerBCustomerCSupplierASupplierBSupplierC55%15%20%10%eBizConsultingeBizSolutionseBizIntegrationeBizSolutions&ServiceInternetAre
