国际商务礼仪word 文档讲义初始版

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1、LectureOneAnIntroductiontotheCourseI.Whydowelearnaboutetiquette1.Tolearnaboutetiquetteistoacknowledgeandappreciatethechangingtastesandstylesofourdynamiccontemporarysociety.2.Tolearnaboutetiquetteistomaintaingoodmanners.Goodmannerscomefromtheinsideand

2、donotchange.Goodmannersbaseonkindnessandrespect,whichtranscendetiquette.3.Etiquetterulescomefromtheoutsideandtheyareconstantlychanging.Therulesinschoolaredifferentfromtherulesintheoffice.Andtherulesalsochangewithtime.4.Knowingtherulesisessentialbecau

3、seitputsyouinthepositionofknowingwhenitisappropriatetobreakorbendthem.5.Thiscourseisdesignedtogiveyoutherules.6.Ineveryhumansituation,thereis1)thecorrectaction2)theincorrectaction3)theappropriateaction7.Weknowthattherearetimeswhenonly“therightthing”w

4、illdowhetheritisagift,aformalinvitation,oraletterofcongratulationorcondolence.8.Everydaywesearchfortheappropriateobjectorthecorrectbitofinformation—convenientlyandpleasantly.Thiscourseoffersthesamesortofconvenience.II.Whatcanwelearnaboutetiquetteinth

5、iscourse?We’lllearnabout1.Howtobeateaseinthebusinessworld2.Howtobeateasemeetingandgreeting3.Howexecutivetobeateasewithstaff,peersandsuperiors.4.Thecompany’simagepresenter:thereceptionists5.Tablemanners6.Howtohandlejobsituations7.Etiquetteintheworkpla

6、ce8.Homeentertaining9.Publicspeaking10.Traveling11.WeddingandfuneralInaword,thiscoursewillprovideyouwithinformationinthefollowingthreeareas:1.graciousness2.courtesy3.kindnessIII.Howtobeateaseinbusinessworld901.Knowingwhentosay“please”Question:howmany

7、timesadayshouldonesay“please”?Answer:Asmanytimesaspossible.2.KnowinghowtoapologizeWaysinwhichtosay“I’msorry”1)Ifyoumisdialsomeoneonthephone,say“I’msorry,wrongnumber”ratherthanjustslamdownthereceiverintheotherpersonsear.2)Ifyoudosomethingreallyhurtful

8、,suchasforgettinganappointment—totelephoneyoursincereapology—followitupwithapersonalnoteofapology—sendflowersoragiftofsomekind,suchasfruit,wineorcandy,toreinforceyourapology.3)Ifyouarrivelateatameeting,apologizetothechairmanorthehostandtotheothersyou