《人物剪影模板》PPT课件

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1、CommunityEngagementthechallenges&rewardsAngelaFletcher.HeadofLibrariesandHeritageLondonBoroughofSuttonbcLondonBoroughofSuttonouterLondonauthoritygenerallyaffluent,pocketsofdeprivation4starauthority,improvingwell(CPAassessment)culturalservices–3starpopulation182,70011%BMEpopulationnostrongly

2、orclearlydefinedgroupSuttonlibrariespartofCulturalServicesflagshipservicereputationforinnovation&excellencebestvaluereview–3stars9librariesincludingtheCentralLibraryandthePhoenixCentreThePhoenixCentreawardwinningmultiusecentredefinedgeographicalarealeisure,library,youth,communityservicesope

3、nplanselfserviceunstaffed/singlestaffedcommunitycontactsThePhoenixCentreHeritageService3historichousesWhitehall–Honeywood–LittleHollandHousemuseumservicearchives(partoflibraryservice)traditionalserviceWhitehall&HoneywoodWhatiscommunityengagement?“Theprocesswherebypublicbodiesreachouttothe

4、communitytocreateempowermentopportunities.”(ActionplanforCommunityEngagementBuildingonSuccessDCLGandLGA,2007)Challengesmostpeopledon’tengagewithstrategiesorpolicies..perceptionshistoryofdealingwiththeserviceorcounciljargonandtechnicallanguageformalmeetingsanddocumentationChallengesweneedto:

5、recognisethiseffectworkarounditusingdifferentwaystrain&encouragestafflisten/encourageavoidjargonusesocialoccasionsCommunityengagementhasacoststafftime,bothinitiallyandinfollow-upworkbudget,thereisnopointinraisingexpectationswithoutfollowingthroughChallengesweneedto:giveweight&convictiontoc

6、ommunityengagementworkatalllevels–political,senior/middlemanagementandontheshopfloorprioritisethosewhocontrolbudgetsorstaffingallowstafftimetoworkwiththecommunity,tobuildtrustandlinkscelebrategoodpracticeandgiverecognitionbuildintobusinessplansandLAAsChallengesstaffdon’thavetheskillsorconfi

7、dencetodocommunityengagementwork.massivechallengepartoftheculturecanbeateverylevelshapeourworkforceindifferentwaysgiveopportunities&supporttothosewho‘cando’valuepeople/socialskillsincludeinrecruitment,appraisalsetctraining&opportunitiestotakerisksChallen