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ID:27773883
大小:1.28 MB
页数:18页
时间:2018-12-03
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1、CommunityEngagementthechallenges&rewardsAngelaFletcher.HeadofLibrariesandHeritageLondonBoroughofSuttonbcLondonBoroughofSuttonouterLondonauthoritygenerallyaffluent,pocketsofdeprivation4starauthority,improvingwell(CPAassessment)culturalservices–3starpopulation182,70011%BMEpopulationnostronglyorcle
2、arlydefinedgroupSuttonlibrariespartofCulturalServicesflagshipservicereputationforinnovation&excellencebestvaluereview–3stars9librariesincludingtheCentralLibraryandthePhoenixCentreThePhoenixCentreawardwinningmultiusecentredefinedgeographicalarealeisure,library,youth,communityservicesopenplanselfs
3、erviceunstaffed/singlestaffedcommunitycontactsThePhoenixCentreHeritageService3historichousesWhitehall–Honeywood–LittleHollandHousemuseumservicearchives(partoflibraryservice)traditionalserviceWhitehall&HoneywoodWhatiscommunityengagement?“Theprocesswherebypublicbodiesreachouttothecommunitytocrea
4、teempowermentopportunities.”(ActionplanforCommunityEngagementBuildingonSuccessDCLGandLGA,2007)Challengesmostpeopledon’tengagewithstrategiesorpolicies..perceptionshistoryofdealingwiththeserviceorcounciljargonandtechnicallanguageformalmeetingsanddocumentationChallengesweneedto:recognisethiseffectw
5、orkarounditusingdifferentwaystrain&encouragestafflisten/encourageavoidjargonusesocialoccasionsCommunityengagementhasacoststafftime,bothinitiallyandinfollow-upworkbudget,thereisnopointinraisingexpectationswithoutfollowingthroughChallengesweneedto:giveweight&convictiontocommunityengagementworkata
6、lllevels–political,senior/middlemanagementandontheshopfloorprioritisethosewhocontrolbudgetsorstaffingallowstafftimetoworkwiththecommunity,tobuildtrustandlinkscelebrategoodpracticeandgiverecognitionbuildintobusinessplansandLAAsChallengesstaffdon’thavetheskillsorconfidencetodocommunityengagementwo
7、rk.massivechallengepartoftheculturecanbeateverylevelshapeourworkforceindifferentwaysgiveopportunities&supporttothosewho‘cando’valuepeople/socialskillsincludeinrecruitment,appraisalsetctraining&opportunitiestotakerisksChallen
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