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1、华中科技大学硕士学位论文武汉空管中心安全与服务战略研究姓名：叶小雄申请学位级别：硕士专业：工商管理指导教师：杜兰英20061001AbstractSafetyandserviceplayanimportantroleincivilaviationcontrol.Thepurposeistooffersafeandeffectivecontrolforaircrafts.Chinaisgrowingintoapowerfulcountrywithstrongcivilaviation.Inadditiontothedev
2、elopmentofairtransportation,thedevelopmentofairtrafficcontrolisalsoofvitalimportance.Researchonthesustainablestrategyofairtrafficcontrolsystemisthebaseofthedevelopmentofaerialcontrol.HowtoguaranteethesafeandorderlyflightinHubeiArea,andhowtoprovideefficientandqua
3、lityservicearethemaintasksofWuhanAirTrafficControlCenter.Therefore,itisessentialtoconductaresearchonitsstrategy.Fromtheviewpointofsafetyandservice,thepaperhasconductedaresearchonthesustainablestrategyofWuhanAirTrafficControl.BasedonthetheoryofMikePotter’sstrateg
4、ymanagementandSWOTanalysis,adetailedanalysisfocusingonsafetyandserviceisconductedontheinternalandexternalenvironmentofWuhanAirTrafficControl.ThepaperhasillustratedtheadvantageandopportunityofWuhanAirTrafficControlaswellasitsexistingshortageanddanger.Therefore,it
5、putsforwardthecorecompetenceofWuhanAirtrafficControlissafetymanagementability,staff’sskill,staff’smorality,andsafetyculture.Onthebasisofanalysisandresearch,thepaperhasputforwardthesustainablestrategyofWuhanAirtrafficControlCenter,whichisemphasizingsafetyandservi
6、ce.Meanwhile,italsogivesthefollowingsuggestions.Firstofall,strengthenthecultivationoforganizationstructurestrategy,functionstrategy,aircontrolculturestrategyandcorecompetence.Aimingatsafetyandservice,adetailedresearchisconductedonsafeoperationmanagement,humanres
7、ourcemanagement,facilityandequipment,andaerialconstruction.Thepapersuggeststhatsafetyevaluationsystemandservicequalitysupervisionsystemaswellassafetytargetresponsibilityshouldbeestablished.Besides,moretechniciansshouldbecultivatedandtheconstructionoffacilityande
8、quipmentofaerialcontrolshouldbestrengthened.Keywords:AirSafetyAirServiceAirtrafficcontrolcenterStrategyV独创性声明本人声明所呈交的学位论文是我个人在导师指导下进行的研究工作及取得的研究成果。尽我所知，除文中已经标明引用的内容外，
