中小软件企业质量管理体系研究

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1、；＆R毳：二五叵二学号：—■1口ⅡAⅡL0058q仑肥工学大警HefeiUniversityofTechnology硕士学位论文MASTERDISSERTATIoNo论文题目：—虫d邀韭垒些厦量鳘堡蛙醚啮L学位类别：茎压亟±学科专业：工程领域)垒业生理————作者姓名：壁玉导师姓名：————j雒擅—数控————完成时间：—————垫盟_耋__目———一ResearchonArchitectureofQualityManagementofSmall&MiddleSizedSoftwareBusinessAbstractAtierChinaenteredWTO，Chinesesoftwarein

2、dustryhastofaceintemalandaboardcompetition,itisbothchallengeandchance．Forthesmall&middlesizedsoftwarebusinesswhichaccountsfornearly70％ofthesoftwareindustry,thesituationisgrimespecially．Lacksellseofqualitymanagement，thedisorderoftheprocessofdeveloping．10Wdegreesofsatisfactoryofcustomsandsoonarethedi

3、sadvantagesofmostsmall&middlesizedsoftwarebusiness．11lerefore．thispaperwillstndyhowtoimprovethelevelofqualitymanagementofsmall&middlesizedsoftwarebusiness．Firstly,thethesisreviewsthetheoriesandmethodsofqualitysoftwaremanagementsystematically,analyzesthesituationandproblemsofsmall&middlesizedsoftwar

4、ebusiness．Secondly,thethesisstudiesthebasicallymethods，theoriesandstandardsofsoftwarequalitymanagement．includingCMM．IS09000etc．删fdly，combiningwithcharacteristicsofsmall&middlesizedsofl3varebusiness．amodelofqualitymanagementisproposcd．ThestructureofmodeIcontainsthreehicratehies，theyareframeworkandcu

5、ltureoforganization,managementofprocessandmanagementoftechnology．ThiSmodelcanmakethemanagementofqualitystandard，institutionalandsystemic．Finally,thethesisresearchesthesystematicalmethodtoimprovethelevelofqualitymanagementofsmall&middlesizedsofa,rarebusiness．Includingthepowerofgovernmentpolicies，the

6、managementandcontrolofbusinessthemselvesandimprovementoftheabilityandqualityofsoftwareengineersandSOOILKeywords：Small&MiddleSizedSoftwareBusiness，QualityManagement，Frameworkoforganization，Cultureofenterprise，ManagementofProcess图表清单图2-1质量特性结构图⋯⋯⋯⋯⋯⋯⋯图2．2因果图表2-ICMM关键过程域表⋯⋯⋯⋯。表2-2CMM级别与软件质量关系表格⋯⋯⋯⋯⋯⋯⋯

7、⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯lO图3一l2002年软件产品结构情况图⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯．17图3-2中小软件企业质量管理模型⋯⋯⋯⋯．图3—3中小软件企业质量管理模型层次映射图⋯⋯⋯⋯⋯。图4．1中小软件企业人员组织设置图⋯⋯⋯⋯⋯图5-1XP总体过程图⋯⋯⋯⋯⋯⋯⋯⋯VIⅡ独创性声明本人声明所呈交的学位论文是本人在导师指导下进行的研究工作及取得的研究成果。据我所知，除了文中特别加以标注和