欢迎来到天天文库
浏览记录
ID:36329771
大小:296.50 KB
页数:68页
时间:2019-05-09
《《平衡计分卡培训》ppt课件》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、TheBalancedScorecardWhatisBusinessSuccess?Solidfinancialperformance?BalancedScorecardRefocusesManagementFinancialperspectiveCustomerperspectiveInternalperspectiveLearningandGrowthperspectiveTheBalancedScorecardDevelopedin1992byRobertKaplanandDavidNortonK
2、aplanandNorton’sPremise“…exclusiverelianceonfinancialmeasuresinamanagementsystemwascausingorganizationstodothewrongthings.”PopularityEmployedbyhalfofGlobal1000(AccordingtoBain&Company)“Oneofthemostpowerfulmanagementideasever”(HarvardBusinessReview)Mostreq
3、uestedand#1insalesatHarvardBusinessPublishingTheBalancedScorecardOriginallydevelopedasameasurementtoolAlsohelpscompaniesmanageandimplementstrategyTheBalancedScorecardBasedoncorporatestrategyAbalancedplanforbusinessMorethanafinancialplan(RobertKaplanandDav
4、idNorton)BasicBusinessStrategyFinancialWewillensurethatweuseourresourcesandpeopletomaintainfinancialsuccess.CustomerWewillmeetorexceedourcustomers’currentandfutureexpectationsandrequirementswithhighqualityproducts,reasonablepricesandsuperiorservice.Intern
5、alWewillprovidehighqualityon-timeimagingproductsandservicesandprovideanefficientandeffectivemeanstodelivertheminahighqualityfashion.LearningandGrowthWewillattractandretainhighcaliberpeopleandpromoteanenvironmentthatdevelopstheirinterpersonal,businessandte
6、chnicalskillsandknowledge.Wewillstrivetodevelopandmaintainthebestsourcingforourproducts.Wewillstrivetobeawareandonthecuttingedgeofimagingandbusinesstechnology.TheTroublewithStrategyItisunlikelythatapoorstrategyistheproblemGenerally,theproblemisimplementin
7、gstrategyEvenifstrategyiscommunicated,employeesmaynotknowwhattodo.HowcantheBalancedScorecardhelp?FourDistinctPerspectivesFinancialperspectiveCustomerperspectiveInternalperspectiveLearningandgrowthperspectiveStrategyTranslatingaMissionintoDesiredOutcomesM
8、issionCoreValuesVisionStrategyBalancedScorecardObjectivesStrategicInitiativesStrategicOutcomesMotivatedandPreparedWorkforceEffectiveProcessesDelightedCustomersSatisfiedShareholdersAdaptedfromKaplan,NortonForEachPers
此文档下载收益归作者所有