ITIL V3-1SERVICE STRATEGY .pdf

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1、ITILVersion3ServiceStrategyITILV3–ServiceStrategy-Página:1de373TheITILCoreconsistsoffivepublications.Eachprovidestheguidancenecessaryforanintegratedapproach,asrequiredbytheISO/IEC20000standardspecification:·ServiceStrategy·ServiceDesign·ServiceTransition·Ser

2、viceOperation·ContinualServiceImprovement.ITILV3–ServiceStrategy-Página:2de373INDICEForeword...............................................................................................................9OGC’sforeword.........................................

3、.....................................................................9Preface...............................................................................................................11Contactinformation..................................................

4、.....................................................12Acknowledgements.............................................................................................12ChiefArchitectandauthors....................................................................

5、......................12ITILauthoringteam.......................................................................................................12Mentors.........................................................................................................

6、................13Furthercontributions.....................................................................................................13TheITILAdvisoryGroup.................................................................................................

7、.13Reviewers.........................................................................................................................131Introduction......................................................................................................151.1Ove

8、rview.................................................................................................................151.2Context................................................................