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1、SupportforonlineconfiguratortoolsbycustomercommunitiesThomasLecknerAuthorcontacts:ThomasLecknerDepartmentofInformaticsTechnischeUniversitätMünchenBoltzmannstraße385748Garching,Germany+498928918650leckner@in.tum.dewww11.in.tum.deAcknowledgments:Thisworkispa

2、rtofalargerresearchefforttowardslocalproductionofindividualizedproductsfundedbytheGermanResearchFoundation(DeutscheForschungsgemeinschaft,DFG)intheprogramSFB582–“MarktnaheProduktionindividualisierterGüter”.Seehttp://www.sfb582.de/formoreinformationaboutthe

3、wholeresearcheffort.Abstract:Themaintaskofmasscustomizationistheintegrationofindividualcustomersintothemanufacturer’ssystemofvaluecreation.Thispurposecanbesupportedbyinformationtechnology,likeforinstanceconfiguratortools.Withsuchtoolscustomersareenabledtov

4、irtuallyassembleaproduct,oftenfacingproblemslikelackofknowledgeoruncertaintiesaboutproperconfiguration.Theideaofthiscontributionistoovercomesuchproblemsbyenhancingconfiguratortoolswithcommunityfunctionalities.Thepaperdiscusseshowcommunitiescaninfluenceands

5、upportcustomersanditdrawsafirstframeworkforacollaborativeconfiguratortool,whichenablescustomerstohelpeachother.1.IntroductionForbusiness-to-businessrelationshipscollaborativeworkhasbecomemoreandmoreusual.Supportedbycomputersystemsdifferententerprisescanint

6、eractivelyworktogetherforfulfillingacommonprojectandforachievinganagreedgoal.Evenforthepurposeofdevelopinganddesigningproducts,computersystemscanbringtogethermembersofdifferententerprisesinavirtualcollaborativeworkspace.InthispaperIwillconcentrateonthecomp

7、utersupportedcollaborationfordesigninganddevelopingphysicalproducts(Mishraetal.,1997;Reichetal.,1999).ButindifferencetotheusualapproachesIwanttogoastepfurtherandintegrateintotheprocessofproductdevelopmentnotonlydifferententerprisesbutalsothecommunityofcust

8、omers.Thiseffortismotivatedbythefact,thatinmasscustomizationmanufacturershavetotakecareofindividualproductwishesanddesires(Pine,1993;Piller,2001).Evenforcommodityproductsofdailyuse,manufacturerstrytofindways,