莱索托的公共部门绩效管理

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1、分类号:U4-910710-2009123131硕士学位论文莱索托的公共部门绩效管理若兰导师姓名职称樊根耀教授申请学位级别硕士学科专业名称企业管理论文提交日期2012年4月8日论文答辩日期2013年5月30日学位授予单位长安大学LESOTHOPUBLICSECTORPERFORMANCEMANAGEMENTSYSTEM.(若兰)ATHESISSUBMITTEDINFULFILLMENTOFTHEREQUIREMENTSOFAMASTERSDEGREEINCORPORATEMANAGEMENTINTHECOLLEGEOFMANAGEMENTANDECONOMICS

2、,DEPARTMENTOFECONOMICSANDMANAGEMENTSCIENCES,CHANG’ANUNIVERSITY.SUPERVISOR:樊根耀AcknowledgmentsFirstandforemostIwouldliketothankGodAlmightyforgivingmethestrengthtowriteandcompletethispaper.Secondly,Iwouldliketoextendmygratitudetomysupervisorwhohasguidedmethroughoutthiswholeentireresearc

3、hprocess.Ialsogivethankstomyfamilyandfriendsforshowingmeendlesssupportinmytimesofneed.ThankyoutoallmytutorsandteachersatChang’anUniversityandeveryoneelsewhohadanykindofinvolvementinthisresearchpaper.Thankyou.iABBREVIATIONSBSCBalancedScorecardPMPerformanceManagementSPMStrategicPerform

4、anceManagementMBOManagementbyObjectivesHRMHumanResourceManagementKPIsKeyPerformanceIndicatorsNPMNewPublicManagementPSOsPublicSectorOrganizationsKSIKeySuccessIndicatorsUKUnitedKingdomPRCPeople’sRepublicofChinaTQMTotalQualityManagementPPSPlanningandPerformanceSystemsPMPPerformanceManag

5、ementProcessORSObjectiveResponsibilitySystemKRAKeyResponsibilityAreasLIPAMLesothoInstituteofPublicAdministrationandManagementRSARepublicofSouthAfricaiiCONTENTSAcknowledgements………………………………………………………………....iAbbreviations…………………………………………………………………….....iiTableofContents…………………………………………………

6、………………..iiiAbstract…………………………………………………………………………….1Chapter1:ObjectivesofResearch………………………………………………...5Methodology……………………………………………………………………..…5Background…………………………...………....................…….............................7Introduction……………………………………………………...............................1

7、1LiteratureReview….………………………………………….................................171.1ConceptualFrameworkofPerformanceManagement…………………………171.2Lesotho’sperformancemanagementframework………………………………191.2.1StrategicPerformancemanagementinthePublicSector………….………...21Chapter2:TheCurrentStateofPerformanc

8、eManagementi