全面质量管理与质量成本【外文翻译】

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1、外文文献翻译译文一、外文原文原文：TotalqualitymanagementandcostofqualityDuring1950FeigenbaumintroducedtheconceptofTotalQualityControl(TQC)intowesterncountries,asamanagementtooltoimproveproductdesignandqualitybyreducingoperatingcostsandlosses.KauroIshikawa,aJapanesechemi

2、st,introducedTQCinJapanaround1950-1960as“acompany-widemanagementtoolinordertoproducehighqualitygoodsandservicesthatgiveacompetitiveedgebothintheshorttermandinthefuture”.TotalQualityManagement(TQM)isacompanyculturethatallowsittoprovidequalitygoodsandserv

3、icesatthelowestcostinordertoachievecustomers’satisfactionand,atthesametime,ensuresatisfactorybusinessdevelopmentbycontinuousimprovements.Foranorganizationtofunctioneffectivelyandefficiently,ithastoidentifynumerouslinkedactivities.Anactivityusingresource

4、s,andmanagedinordertoenablethetransformationofinputsintooutputs,isconsideredasaprocess.Oftentheoutputfromoneprocessdirectlyformstheinputtothenext.TheprocessofTQMconsistsofthreemajoractivities:-Settingthepolicyandstrategyoftheorganization,-effectivelyand

5、efficientlymanagingtheorganization,and-seekingcontinuousimprovement.Firstly,thefundamentalconceptsofTotalQualityManagementareintroduced.Whenthisisunderstoodthequestionthatarisesis“whatcanwedotoimplementtheTQMprinciplesinourorganization?”.Atthispointwewi

6、llunderstandtheneedtoexplainfurtherthemeaningandfundamentalsofthe“qualityimprovement”andhowtomanagequalityimprovement.AsetoftoolsforqualityimprovementhastobeinstalledinourorganizationsothatitisadequatelyequippedforqualityimprovementandTQM.TounderstandTQ

7、Minpracticeafewqualityphilosophersandtheirapproachtoqualitywillbepresented.TheultimategoalofTQMistogivebenefitstotheorganizatione.g.byminimizingthecostofqualityandmaximizingproductivity.ThephilosophyoftheTotalQualityManagementisapplicabletoanyorganizati

8、on,whichiscustomerorientedandcommittedtoquality.ManagementcommitmenttoTotalQualityisessentialfortheorganizationtoachieveexcellence.Thecommitmenttoqualitymustbeconveyedtoalllevelsandactivitiesoftheorganization.Furthermore,manageme