CQI-10 Effective Problem Solving.pdf

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1、EffectiveProblemSolvingAGuidelineforCulture,Process,Tools,&TrainingCompanyValue&CustomerSatisfactionDesiredProblemProblemSolvingProcessSkillsandToolsSolvingBehaviorsProblemNotificationTaguchiLossFunctionVariationReductionVariationReductionLossFunction(Cust

2、omerDissatisfaction)ProblemIdentificationLowerSpecMeanUpperSpecLimitCenteringLimitContainmentVariationReductionVariationReductionLossFunction(CustomerDissatisfaction)FrequencyFailureModeAnalysis1412LowerSpecMeanUpperSpec10LimitCenteringLimit86$140$1304Root

3、Cause$1202$11000.63150.63250.63350.63450.63550.63650.63750.6385$100alesTrendLineDiameter(Inches)AnalysisS$90$80ThresholdLine$70$606696l-9696-9679777-9797Jan-9r-9y-Juep-ovJan-9ar-ay-9Jul-9epov-Choose&MaMaSNMMSNProblemOwnersProblemSolversImplementCorrectiveE

4、xecutiveLeadershipActionsCustomersandSuppliersControlStandardizeFoundationalProblemSolvingBehaviors&ValuesEffectiveProblemSolvingAIAGPUBLICATIONSAnAIAGpublicationreflectsaconsensusofthosesubstantiallyconcernedwithitsscopeandprovisions.AnAIAGpublicationisin

5、tendedasaguidetoaidthemanufacturer,theconsumerandthegeneralpublic.TheexistenceofanAIAGpublicationdoesnotinanyrespectprecludeanyonefrommanufacturing,marketing,purchasing,orusingproducts,processes,orproceduresnotconformingtothepublication.CAUTIONARYNOTICEAIA

6、Gpublicationsaresubjecttoperiodicreviewandusersarecautionedtoobtainthelatesteditions.MAINTENANCEPROCEDURERecognizingthatthisAIAGpublicationmaynotcoverallcircumstances,AIAGhasestablishedamaintenanceprocedure.PleaserefertotheMaintenanceRequestFormatthebackof

7、thisdocumenttosubmitarequest.APPROVALSTATUSTheAIAGQualitySteeringCommitteeanddesignatedstakeholdersapprovedthisdocumentforpublicationonOctober20,2005.Publishedby:AutomotiveIndustryActionGroup26200LahserRoad,Suite200Southfield,Michigan48034Phone:(248)358-35

8、70•Fax:(248)358-3253AIAGCopyrightandTrademarkNotice:ThecontentsofallpublishedmaterialsarecopyrightedbytheAutomotiveIndustryActionGroupunlessotherwiseindicated.Copyrightisnotclaimedastoanypartofanoriginalworkp