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1、IBMGlobalTechnologyServicesManagedBusinessProcessServicesforhumanresourcesCaseStudyIBMHRrisestothetransformationalchallengeCreatingcyclesofimprovementOverthepastdecadeIBMhasundergoneasignificantandwell-Overviewpublicizedtransformation,turningastrongmultinationalbusinessintoaglo
2、ballyintegratedenterprise.SuchcompaniesintegrateproductionChallengeandvaluedeliveryworldwidebyplacingbusinessfunctionswheretheyBetterattract,motivate,transferandarebestlocated,basedontherightcostsandskills.retaintalenttosupportIBM’stransfor-mationtoagloballyintegratedenterpris
3、eToremainalignedwiththisstrategyandsupportotherbusinessneeds,IBM’shumanresources(HR)organizationanalyzeditsownSolutionfunctionsandprocesses,separatingcoreHRroles,suchasdesigningEnd-to-endHRtransformation,facili-tatedbytransformationexperts,stan-policyandinternalbusinessconsult
4、ing,fromnoncoreback-officedardizedandautomatedprocesses,administrativetasks.innovativetechnology,andadvanceddeliveryoptions“WewerespendinganinordinateamountoftimeonprocessingandBenefitadministrativeaspects,operatingtechnology,andalotoffoundational●Enhancedabilitytosupportglobal
5、thingsthatwerenotaddingalotofbusinessvalue,”saidBarbarabusinessstrategies,growthandBrickmeier,vicepresident,HRservicesdelivery.revenues●Innovativebreakthroughs,greatereffi-ciency,reducederrorsandspeedierIn2003,HRleadersenlistedIBMManagedBusinessProcessServicesservicedelivery(M
6、BPS)forHRtoprovideasetofnoncoreback-officeservices,soHR●Improvedproductivity,servicequalityprofessionalscouldfocusonemployeeandstrategicneeds.TheandresponsetimearrangementhashelpedstreamlineHRservices,increaseefficiencies●ContinuousimprovementofprocessesandservicesforIBMHRandr
7、educecosts,whileimprovingservicequalityandflexibility.Inandexternalclientsturn,therelationshiphelpedIBMMBPSforHRbuildafoundationonwhichtobecomethemarketleaderinHRbusinesstransformationoutsourcingitistoday.LearningfromeachotherIBMMBPSforHRnowbringsadvanceddeliverymodelstocompa-n
8、iesworldwide,parlayingclients’inputintoimprovementsandinnova-
