培训教材（2001英文版）课件

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1、QuESTForum&TL9000QualityExcellenceforSuppliersofTelecommunicationsForumTelecomIndustryDriversShortercycletimeandvelocityinthemarketsSpeedtomarketiskey,creatingrisksHugeconsortiumsarebeingformedTelecommunicationsIndustryNeedsHighReliabilitySoftwareLifeCycleManagementQuali

2、tyOfSupplierServicesCustomer-SupplierCommunicationsBusinessOpportunityComparableMeasurementsStimulateInnovationandLearningShowPerformanceResultstoIndustryMultipleandoverlappingstandardsresultinginincreasedcostsHighCostsofPoorQualityQuESTForumVisionTheQuESTForumisthekeyglo

3、balforceinthetelecommunicationsindustrytoimprovequalityofproductsandservicestocustomers.ValuePropositionTheQuESTForumwillleadthetelecommunicationsindustrytoperformanceexcellenceby:Providingacollaborativeforumforindustryleaderstodevelopqualityimprovementsbenefitingourcusto

4、mersHarmonizingindustrystandards,measurementsandrequirementsReducingsupplychaincostandcycletime,whileincreasingcustomersatisfactionQuESTForumMissionTocreateatelecommunicationsindustry-leadingqualitysystemwithbenchmarkablemeasurementsthroughindustrycollaboration.QuESTForum

5、drivingcontinuallyimprovingtelecomindustryperformance.Becomerecognizedasthe“expert”andstandardsetterfortelecomindustrymanagement.Drivemembershipvalueratingandsatisfactiontohigherlevels.Aharmonizedglobalsetofqualitysystemstandardsandmodelsforthetelecomindustry.Evolveexistin

6、gQuESTForumproductstosupportbusinessexcellencemodels.Assuremembershipisrepresentativeoftheentireglobaltelecomindustry.QuESTForumObjectivesQuESTForumStructureMembersofQuESTForumBoardofDirectorsForumAdministrator-ASQMeasurementsAdministratorandResearch-UTDOneVotingMemberPer

7、Company(ServiceProvidersandSuppliers)WorkGroupsOversightRequirementsMeasurementsGovernanceMARCOMSupplyChainBEAM(BusinessExcellenceAccelerationModel)ChairmanVice-Chairman10Directors6ServiceProviders6Suppliers(FoundedJanuary1998)2001ExecutiveBoardServiceProvidersDonPickens–A

8、ctingCo-ChairNetworkVPoftheRegionalNetworkOperationalCenters,BellSouthIsabelleCourvilleVi