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1、OrganizationBehaviorChapter11.Organizationalbehavior(OB)：Afieldofstudythatinvestigatestheimpactthatindividuals,groupsandstructurehaveonbehaviorwithinorganization,forthepurposeofapplyingsuchknowledgetowardimprovinganorganization’seffectiveness2.ManagersdoManageme
2、ntfunctionPlanningAprocessthatincludesdefininggoals,establishingstrategy(策略),anddevelopingplanstocoordinate（调整）activitiesControllingMonitoringactivitiestoensuretheyarebeingaccomplishedasplannedandcorrectinganysignificantdeviations（背离）.OrganizingDeterminingwhatta
3、sksaretobedone,whoistodothem,howthetasksaretobegrouped,whoreportstowhom,andwheredecisionsaretobemade.LeadingAfunctionthatincludesmotivatingemployees,directingothers,selectingthemosteffectivecommunicationchannels,andresolvingconflictsManagementrole:1)interpersona
4、l(人际角色)Figurehead(头面人物)Leader(领导者)Liaison(联络人)2)informational(信息传递者)Monitor(监控者)Disseminator(传递者)Spokesperson(发言人)3)Decisional(决策角色)Entrepreneur(创业者)Disturbancehandler(混乱处理者)Resourceallocator(资源分配者)Negotiator(谈判者)Managementskills:1)TechnicalskillsTheabilitytoapp
5、lyspecializedknowledgeorexpertise（专门技术）.2)HumanskillsTheabilitytoworkwith,understand,andmotivateotherpeople,bothindividuallyandingroups.3)ConceptualskillsThementalabilitytoanalyzeanddiagnose(诊断)complexsituations.3.EffectiveversusSuccessfulManagerialActivities1)T
6、raditionalmanagementDecisionmaking,planning,andcontrolling2)CommunicationExchangingroutine(例行的)informationandprocessingpaperwork3)HumanresourcemanagementMotivating,disciplining,managingconflict,staffing(人员指挥),andtraining4)NetworkingSocializing,politicking(政治活动),
7、andinteracting(相互影响)withothers4.ChallengesandOpportunitiesforOB1)RespondingtoGlobalizationIncreasedforeignassignmentsWorkingwithpeoplefromdifferentculturesOverseeingmovementofjobstocountrieswithlow-costlabor2)ManagingWorkforceDiversity(差异，多样性)EmbracingdiversityC
8、hangingdemographics（人口）ImplicationsformanagersRecognizingandrespondingtodifferences3)ImprovingQualityandProductivityQualitymanagement(QM)Processreengineering4)Respond
