[BOOK]冲突与解决（英文版）

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1、PRAISEFORCRUCIALCONFRONTATIONS“Therevolutionaryideasinthisbookdemonstratehowthesemomentsofpotentialbreakdownare,infact,opportunitiesforbreakthrough.Thewisdomthisbookofferswillnotonlysavecountlessimperiledrelationships,itwillstrengthentheworldbyprofoundlystrengthenin

2、gitsfundamentalbuild-ingblocks—ourfamilies,neighborhoods,communities,andworkplaces.”—StephenR.Covey,authorofThe7HabitsofHighlyEffectivePeople“ThetoolsandconceptsofCrucialConversationshaveproventobeextraordinarilyeffectiveinpreparingourleaderstomanagechangeandimprove

3、results.Weexpectthisnewbooktotakeustothenextlevelindrivingaccountability.“—MikeRedenbaugh,CEO,BellHelicopter“Thegreatesttestofarelationshipiswhathappenswhensome-oneletsyoudown.Yetthesearethemomentsofgreatestoppor-tunity.Bylearningtomanagecrucialconfrontations,youcan

4、unleashthetruepotentialofarelationshipororganizationandmoveittothenextlevel.Neveragainwillyouhavetochoosebetweencandorandkindness.Thisbookteachesyouthatyoucanwinbyusingboth.”—KenBlanchard,coauthorofTheOneMinuteManager®andTheSecret:WhatGreatLeadersKnow—andDo“I’vegotn

5、opatienceforfoo-foo.Thisbookistherealdeal—ithasimmediatepracticality.Thisisnotfluff.Theauthorsspentover10,000hoursobservingindividualswhohadbeenidenti-fiedasthebestatengagingindifficultbutnecessaryconfronta-tionswhereeveryonewinsandrelationshipsareultimatelystrength

6、ened.Readit,underlineit,learnfromit.It’sagem.”—MikeMurray,VPHumanResourcesandAdministration,Microsoft(retired)“Hot-headedplayers.Badrefs.Energeticcoaches.Anxiousteamowners.Watchout!Thisbookredefineshowweallrelatetoeachother.Readitnoworgetlostinthedust.”—DannyAinge,E

7、xecutiveDirector,BasketballOperationsBostonCeltics“Brutalhonestyiseasy.Sufferinginsilencetakesnoskill.Achievingabsolutehonestywhilemaintainingcompleterespectrequiresskill.Andusefulskillsiswhatthisbookoffers.Itrede-fineshowwerelatetoeachotheratworkandathome.WhenCruci

8、alConfrontationsbecomesrequiredreadingforeveryone,theresultwillbeoverwhelmingincreasesinproductivityandprosperity.”—HarryPaul,coauthor,FIS