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1、ITSM在上海轨道交通AFC系统中的应用APPLICATIONOFITSMINSHANGHAIMETROAFCSYSTEMSABSTRACTAfternearly20yearsofconstruction,ShanghaiMetrooperationhasconsiderablesize,graduallybecomethemainurbantransportation.Amongthem,theautomaticFareCollectionSystem(AFCSystem),asanimportantpartofShanghaiMetro,statisticsandpredicts
2、thepassengerflowdataforShanghaiMetroOperationManagementCentertoprovidesupport,andalsofortrafficplanningmanagementdepartmentanddecision-makingdepartmentstoprovidemorereliablebasematerial.WiththeconstructionoftheShanghaiMetroindustryisgettingcomprehensivelyautomation,informationandhighintelligent
3、,basedontheintroductionofthefivelayersarchitectureandthedevelopmenthistoryfortheAFCsystemofShanghaiMetro,theessayanalyzesthepresentoperationsituationoftheAFCsystemfirst.Moreandmorelargeamountsofoperationdatas,allkindsofequipments,moreandmorefunctionalrequirements,avarietyofsoftwareversionsmusti
4、nevitablyaffectthesystemperformanceandstabilitytothesystemrobustness,availabilityandreliability.Inordertosolvetheseproblems,theessayproposestoachievethegoal,realizingasetofITmanagementplatformwhichShanghaiMetroAFCsystemappliesto.ThentheessayreviewstherequirementsoftheITmanagementplatformthrough
5、theactualconditionsofAFCsystem.Secondly,onthebasisofstudyingofITIL(theInformationTechnologyInfrastructureIII万方数据ITSM在上海轨道交通AFC系统中的应用Library)andITSM(ITServiceManagement),agreetheopinionthatITILprovidesthebestpracticereferenceofmanagementstructureandrelatedkeyprocessfortheoperationmaintenanceofen
6、terpriseIT,anduseanewbusinessguideofthoughttoreconstructenterpriseIToperationandmaintenancesystem.Then,theessayanalyzestherequirementsoftheAFCsystem,andalsodescribesthestructureandoperationprinciples.Finally,theessayattendedthedesignanddevelopmentofthesystemandfocusedonthedevelopmentofthedatapr
7、ocessingmodule.Throughthegeneraldesign,thesystemisdividedintosevenmodules:incidentmanagement,problemmanagement,changemanagement,releasemanagement,configurationmanagement,softwarefunctionaltestingmanagementandservicedesk.Somemodule
