[Practical.Zendesk.Administration(2012.10)].Stafford.Vaughan.文字版

[Practical.Zendesk.Administration(2012.10)].Stafford.Vaughan.文字版

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时间:2019-01-31

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1、PraiseforPracticalZendeskAdministration“Intoday’sever-changingbusinessworld,sustainingyourcompetitiveadvantagecomesdowntomaintaininggreatcustomerrelationships.TheZendeskcustomerserviceplatformhashelpedBoxprovideoutstandingcustomerservice,andthebestpracticesinthisbookareausefultooltohelpyourorganizat

2、iondothesamething.”—AaronLevie,Co-FounderandCEOatBox“IcanthinkofnonemorequalifiedtowritethisbookthanStaffordVaughan.NotonlyisheanexpertinZendeskbestpractices,buthishands-onexperienceinusingZendeskandteachingZendesktrainingcoursesmeansyou’lllearnvaluabletipsthatwillsaveyoutimeandeliminateerror.NoZend

3、eskadministratorshouldbewithoutthisbook.”—ZackUrlocker,COOatZendesk“Alothaschangedincustomerservicewithrecentadvancementsincommunicationstechnology.However,whatmadeyougreatbeforetheserecentchangesisSTILLwhatwillmakeyougreattoday-butonlyifyouhavetherighttools,mindset,andtraining.Zendesk,formanybusine

4、sses,isemphaticallyoneofthose‘righttools,’andStaffordistheguidewhowillshowyouhowtomakethemostofit.”—MicahSolomon,BestsellingAuthorofHigh-Tech,High-TouchCustomerService“Thisbookisthemust-haveresourceforZendeskAdministrators.Aswe’vediscoveredwhilebuildingtheGoodDatatrainingprogram,Staffordhasarealgift

5、forbeingabletodistillconceptsintoeasytofollowbestpractices,andthisisapparentinthequalityofthisbook.AtGoodData,weleverageZendesktoprovidecustomerserviceacrossmanytimezones,andastheneedsofourcustomersincrease,sodoesthecomplexityofourcustomerserviceoperation.Abestpracticesbooklikethisonenotonlysimplifi

6、estheadministrativeprocess,italsohelpswithgettingthemostvaluefromtheZendesktool.”—CliffCate,VPCustomerSuccessatGoodData“Cloud,mobileandSaaSaredrivingradicalchangesintechnologybusinessmodels.Customersupportmodelsandexpectationshavechangedtoo,andyouneedtobeready.Staffordhasledhundredsoftopcompaniestos

7、uccessfulnext-generationcustomersupport.Youwon’tfindagreaterexpertonpracticesandapproachesforZendesk-drivencustomersupport.Ifyou’reresponsibleforaZendeskdeployment,getthisbooknow.”—CarsonSweet,Co-Foun

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