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1、首都经济贸易大学硕士学位论文《IT服务管理在运维管理中的研究与应用》doesnottotallydependonhowmuchinvestmenttheenterpriseputsonITproductbut
moredependsonthemanagementoftheapplyingprocessofinformationtechnology.This
iswhatpeoplealwayssaid—thirtypercentontechnologyandtherestonmanagement.
Meanwhile,withthech
2、angeofmarketandrapiddevelopmentofscientifictechnology,
whoimplementstheITservicemanagementneedsITlikewhattheenterprisedoeson
servicemanagement.Therearetransitionsneedtobedone,includingthetransitionfrom
technologyorientedtoserviceoriented,andthenfromserviceorientedtoopera
3、tion
oriented.AlloftheseneedtobeintegratedintheenterprisetoshowthecorevalueofIT
drivingbusiness.AlongwiththewidespreadapplicationofITinenterpriseactivitiesof
operationmanagement,thecompetitiverelationofITamongenterprisesisnolongerthe
purecomparisonoftechnologybuthowitisi
4、nvolvedandintegratedontheoperation.IT
servicemanagementnearlycoversalltheactivitiesofIToperationandmanagementinan
enterprise;andithasthecharacteristicsofbeingmarketable,operational,productableand
standardizatable.InChina,itwillbeatrendamongprofessionalstowidelyapplyand
p
5、romotetheITservicemanagement.XGridenterprisehaskeptpacewiththetimes,whoseinformationizationalreadyentered
intoahigh-speeddevelopmentstage;howeveritcannotsatisfythedevelopment
requirementofgrouping.OnthebackgroundofcertainGridenterprise’sgrand-centralized
constructionofit
6、sapplicationsystem,theintegrationofsystemishigher,therangeis
wider,andthenumberofusersislarger.ThereisanurgentneedtobuildanIToperation
andmaintenancemanagementsystem,whichissystemized,standardized,normalized,and
canfitinwiththeprovince-centralizedmodel,toleveluptheeffici
7、encyofITmanagement
andbettersupportthebusinessrequirementofprovince-centralization.ITIL(Information
TechnologyInfrastructureLibrary)isaprocess-basedmethodrecognizedinternationally
whichprovidesthebestpracticalwayofwidelyrecognizedasprocess-basedITservice
management.Thisp
8、apercarriesresearchesanddetailedrequirementanalysisonXGridenterprise’sIT
serviceoperationandmaintenance
