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ID:31832771
大小:843.50 KB
页数:163页
时间:2019-01-20
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1、ASIAPACIFICCONSOLIDATEDSERVICESTANDARDSHOLIDAYINNHOTELS&RESORTSCROWNEPLAZAHOTELS&RESORTSINTERCONTINENTALHOTELS&RESORTSã2003bySixContinentsHotels,Inc.Allrightsreserved.ThesestandardsareconfidentialandproprietypropertyofSixContinentsHotels,Inc.andmaynotbecopiedord
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3、6FOOD&BEVERAGEOUTLETS14A7GUESTCOMPLAINTS15BCBUSINESSCENTRE16GENERAL16SUPPLIES&EQUIPMENT16EENGINEERING19E1MAINTENANCE&GENERAL19E2TRAVELLERSWITHDISABILITIES20FBFOOD&BEVERAGE14FB1BARS&LOUNGES23FB2BANQUETING&CONFERENCES25QUOTATIONS25BUFFETSERVICE26LUNCH&DINNERSERVIC
4、E26COCKTAILSERVICE26COFFEEBREAKSERVICE27BEFOREANEVENT27AFTERANEVENT29FB3INFORMAL/PRIMARYRESTAURANT30RESERVATIONS30GREETING&SEATING30MENUS30TABLESERVICE31GUESTCHECKS31SET-UPSTANDARDS32163FB4SPECIALTYRESTAURANT33RESERVATIONS33GREETING&SEATING34TABLESERVICE34WINESE
5、RVICE36GUESTCHECKS38AFTERCUSTOMERDEPARTS38FB5ROOMSERVICE38SERVICETIMES38ORDERTAKING39ORDEROFSERVICE40CHECKPROCEDURE42TROLLEY/TRAYCOLLECTION42FB6MINI-BAR43STOCK/SUPPLIES43SERVICING43BILLING44CHARGEDISPUTES45ICE/VENDINGMACHINES45FB7KITCHENS45GENERAL45ALACARTE45BUF
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7、AGES59FRONTDESKSUPPIES60FO3GUESTRELATIONSINSTANTSERVICECENTRE64FO4UNIFORMEDSERVICE66FO5BUSINESSCENTER69FO6CLUBFLOORS70FO7TRANSPORTATIONSERVICE73FO8GARAGE73163FO9VALETPARKING74FO10GIFTSHOP74HKHOUSEKEEPING75HK1ROOMS75GENERAL75MAKEUP78LOST&FOUND79GUESTROOMACCESSORI
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