Hay Group - B.C. Public Service Competency Model

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1、B.C.PublicServiceCompetencyModelTheB.C.PublicServicehasidentifiedPublicServiceandLeadershipCompetenciesthatareimportanttosuccessinthepublicservice.PublicServiceCompetencies:behavioursimportanttoeverypublicserviceemployee,regardlessofroleorfunction.ServiceOrientationisunderst

2、andingtheserviceneedsofaclient/customer(internalorexternal)andactivelyfocusingonanticipating,meetingandexceedingtheneedsinatimelyandappropriatemanner.ResultsFocusistakingactiontoachievechallenginggoalsorhighstandards.Itisfocusingonthedesiredoutcomes,settingchallenginggoals,a

3、ndtakingactiontomeetorexceedthem.TeamworkandCo-operationisworkingco-operativelywithdiverseteams,workgroupsandacrosstheorganizationtoachievegroupandorganizationalgoals.Thisincludescommunicatingeffectivelyandcollaborativelywithothers.LeadershipCompetencies:behavioursimportantt

4、oleaders/managers/supervisors.LeadingOthersisinspiringpeopleandteamstoreachtheirfullestpotential.Leadershipisaboutpositivelyinfluencingpeopleandeventsandcanbedemonstratedateverylevelofanorganization.StrategicOrientationistheabilitytolinklong-rangevisionsandconceptstodailywor

5、kandthinkingandactinguponthebigpicture.Itistakingthebroad-scaleandlong-termviewanddevelopingappropriatestrategiesorplanstomeetgoals.InnovationandChangeissupportingandencouragingnewideasandapproachestoenhanceperformanceandresults.Itisembracingchange,takingintelligentrisks,and

6、helpingotherstoengageinthechangeprocess.Empowermentisconveyingconfidenceinemployees’abilitytobesuccessfulandsharingresponsibilitytoencouragecommitmentandownership.BCPublicServiceCompetenciesPage20DevelopingOthersisprovidingcoaching,supportandrecognitiontoenhanceemployeeperfo

7、rmance,developmentandmotivation.Itisencouragingindividualstobeaccountablefortheirowndevelopmentandshouldincludeadiverserangeoflearningactivities.BCPublicServiceCompetencyDictionaryInadditiontotheBCPublicServiceCompetencyModel,thereisa‘dictionary’offurthercompetenciesthatmaya

8、pplytoemployeesdependingonthenatureoftheirroles.Thedictionarylistcanbefound