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1、LGreetings1.S:Hello/Hi.G:Hello/Hi.2.S:Goodmorning(afternoon,evening),sir(madam,ladiesandgentlemen).G:Goodmorning(afternoon,evening).3.S:Howdoyoudo?G:Howdoyoudo?4.S:WelcometoHainan/ourhotel(restaurant,park,shop).G:Thankyou.5.S:Howareyou?G:Verywell,thankyou.(Fine,thanks.
2、)Andyou?6.S:Happytomeetyou.G:Me,too.7.S:Didyouhaveanicetrip(flight,sleep)?G:Yes,thankyou.8.S:Ihopeyouwillenjoyyourstayhere.(Ihopeyouareenjoyingyourstayhere.)(Ihopeyouhaveenjoyedyourstayhere.)G：Thankyou.9.S:Nicetoseeyouagain.G:Nicetoseeyou,too.II.TelephoneserviceG:Recep
3、tion,please.10.S:BaohuaHotel.Operator.CanIhelpyou?11.G:PleaseconnectmetoMr.Bush.S:MayIknowtheroomnumber?G:2008.S:Yes,2008.12.S:Holdon,Please.G:Thankyou.13.S:MayIspeaktoMr.Bush?G:Speaking.(Sorry,Mr.Bushisnotinatthemoment.)14.S:Wouldyouliketoleaveamessage?G:No,thankyou.1
4、5.S:Couldyoutellmeyournameandtelephonenumber,please?G:JennySmith.68589572.16.S:Begyourpardon?Wouldyoupleasesayitagain?G:68589572.17.S:Couldyoupleasespellyourlastname?G:Yes.B-U-S-H.IILCongratulations18.S:Happybirthdaytoyou!19.S:HappyNewYear!20.S:MerryChristmas!21.S:Have
5、aniceholiday!22.S:Haveagoodtime!23.G:Yourhotellooksverybeautiful!G:Thankyou.G:Thesametoyou.G:MerryChristmas!G:Thankyou.G:Thankyou.S:Thankyou.IV.Expressingthanks24.G:Thankyou(verymuch).25.G:Thankyouforyourhelp(information).26.G:Thankyouforyouradvice(service).S:You9rewel
6、come.S:You'rewelcome.(Don5tmentionit.)S:It，smypleasure.(Fmalwaysatyourservice.)V.ExpressingApologies27.S:Fmsorry.IFsmyfault.28.S:Fmverysorryaboutthat.29.S:Sorrytohavekeptyouwaiting.30.G:Sorrytointerruptyou.31.S:Iapologizeforthis.32.G:Fmsorrytohavetroubledyou.33.S:Ibegy
7、ourpardon.34.S:DoyouspeakEnglish?G:That^sallright.G:Forgetit.G:It'sallright.S:Thafsallright.G:Nevermind.S:That'sallright.G:It'sallright.G:Sorry.Onlyalittle.VI.RequestsandInquiries35.S:Can(May)Ihelpyou?36.S:WhatcanIdoforyou?37.S:IsthereanythingelseIcandoforyou?38.S:Just
8、amoment,please.39.G:Couldyoudomeafavour?40.G:MayIuseyourphone?G:Yes,please.G:Mybill,please.G:No,thankyou.G:Allright.S
