酒店基础术语basichotelterminology

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1、BASICHOTELTERMINOLOGYforTUC-FIUHOSPITALITY-12/2011(CompiledbyN.Darby)***Hospitality–Thecordialandgenerousreceptionandentertainmentofguests,eithersociallyorcommercially.(*Commonlyusedterms)_______________________________________________________________

2、______COMMONABBREVIATIONS:ADR:AverageDailyRate;AGM:AssistantGeneralManager;B&B:BedandBreakfast;BOH:BackoftheHouse;CFO:ChiefFinancialOfficer;CHA:CertifiedHotelAdministrator;CHRIE:CouncilonHotel,RestaurantandInstitutionalEducation;Comp.–Complimentary;DN

3、D:DoNotDisturb;DNS:DidNotStay;ETA–EstimatedTimeofArrival;F&B:FoodandBeverage;FO:FrontOfficeManager;GM:GeneralManager;GMK:GrandMasterKey;HK:Housekeeping;HRD:HumanResourcesDepartment;HWC–HandleWithCare;OOO–OutofOrder;OPL–OnpremisesLaundry;RM–ResidentMan

4、ager.TYPESofRATES(RelatedtoMeals):AP–AmericanPlan;BP–BermudaPlan;CP–ContinentalPlan;EP–EuropeanPlan;FAP–FullAmericanPlan;MAPModifiedAmericanPlan;_____________________________________________________________________AAA-AmericanAutomobileAssociation(Usu

5、allyreferredtoas“TripleA”)responsibleforthe“DiamondRating”inHotelsAARP:AmericanAssociationofRetiredPersons.Accountspayable–Amountofmoneythatthehotelowestoprivateandgovernment-agencies,suppliersandvendors.Accountsreceivable–Amountofmoneyowedtothehotel,

6、byguestsetc.Add-ons:additionaltourfeaturesthatarenotincludedintourpriceAdds:lastminutereservationsaddedtoreservationlistondayofarrival.*ADR–(AverageDailyRate)–RoomRevenuedividedbynumberofoccupiedrooms.AD-75:AgentDiscount–75%.Airlinerateusuallyreserved

7、foragentsandoperatorswhoaremajorsourceofbusiness;(grantedatdiscretionoftheairlines)AdjoiningRooms–Roomsnexttoeachother(notconnected)AdvanceDeposit–PaymentmadebyaGuest(CashorCreditCard)tosecureaRoomReservation.AdvanceReservations:securingroomsinadvance

8、ofaConventionetc.AffiliatedHotel:oneofchain,franchise,orreferralsystem,membershipofwhichprovidesadvantages(particularlyaNationalReservationSystem)afternoontea:lightsnackcomprisedofdelicatesandwichesandsmallsweetsservedwithteaorsherry.Agenda:ou