huawei领导力素质模型

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2、StrategicLeadershipCompetencyModelDictionaryDRAFT战略性领导力素质模型字典草案February,2005Version1

3、DRAFTHuaweiStrategicLeadershipModelCompetenciesBuildingCustomerCapabilityCluster构建客户能力的素质群3·CustomerFocus关注客户3·Partnering建立伙伴关系8BuildingHuaweiCapabilityCluster构建华为能力素质

4、群11·InspiringLeadership鼓舞式领导11·BuildingOrganizationalCapability塑造组织能力17·Cross-functionalCollaboration跨部门合作24BuildingIndividualCapabilityCluster构建个人能力素质群30·DriveforResults结果导向30·CommitmenttoHuawei献身华为35·StrategyThinking战略思维39·UnderstandingOthers理解他人43Bas

5、elineCompetencies基本素质47·AnalyticalThinking分析思考47·ImpactandInfluence施加影响51·InformationSeeking信息搜集58·Initiative积极主动62

6、BuildingCustomerCapabilityCluster构建客户能力的素质群CustomerFocus关注客户Definition:定义Thepassiontounderstandandservethecustomer,meetingtheirneedsincre

7、ativeandinnovativeways.“Customer”referstocurrent,potentialandinternalcustomers.致力于理解客户需求，并为客户提供创造性解决方案的行为特征。“客户”是指现在的、潜在的、和内部客户。Dimension:维度·Depthofthecustomer’sneeds.·Complexityoftheaction.·对客户理解的深度·采取行动的难度Discussion:讨论CustomerFocusisattheheartofHuawei

8、’svaluesandpurpose,anditisstrongestcharacteristicinthemarket.ItshouldinformalmosteverythingHuaweidoes.AtthehigherlevelsCustomerFocusinvolvescustomer-driveninnovation;atlowerlevelsitisresponsivenesstocustomerneeds.关注客户是华为价值和目的的中心，也是市场上最重要的特征。它应该反映华为所作的几乎

9、任何事情。从较高的层次上来说，关注客户是指客户驱动创新；从较低的层次上来说，关注客户指满足客户的需求。Howitrelatestoothercompetencies:如何与其他素质相联系Tobedonewell,CustomerFocusneedstobesupportedby:·UnderstandingOthers,totrulylistentoandunderstandthecustomer’sunderlyingneeds,notjustwhatweassumethatthecustomern

10、eeds.·StrategicThinking,toshapeHuawei’sresponsetothecustomer·AppropriateBuildingHuaweiCapabilitycompetencies,toensureafulldepartmentalororganizationalresponse.要良好应用，关注客户素质需要以下素质的支持：·理解他人素质：真正地去倾听和理解客户的潜在需求，而不是我们假设客户需求什么。·战略思考素质：来规范华为对客户的反应。·适当的构建华为能力的素质

11、群：确保整个部门或组织的充分反应。CustomerFocusshouldexistinacreativetensionwithDriveforResultsandStrategicThinking.Tosomeextenttheleader’sDriveforResultssupportsCustomerFocus,byhelpingtheleaderfocusonunderstandingthecustomer’sbusinessandonsuppor