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1、----------专业最好文档，专业为你服务，急你所急，供你所需-------------文档下载最佳的地方Total Quality Management全面质量管理IntroductionRightfromthedawnofhistory, people in all walks of life around the globe have been striving to survive in a highly competitive word. Theindustrialscenarioisnodiffe
2、rent. Corporateexecutiveshavebeenworkingovertimetoachieve business excellence by striving to find solutions to those problems which have defeated their counterparts in other parts of the globe. Themessageisamplyclear: thegospel of globalization has come to oc
3、cupy center stage. Thefocusonprice, which hitherto ruled the competition, has shifted to both price and quality. Today,customersaredemandingqualityinproducts, services and in life. Theyhavebecomeincreasinglydiscerningandhavestartedlookingfor options more in t
4、une with their basic needs, requirements and self-esteem. Infact, they are prepared to pay a premium for a quality product or service. Oneofthe approaches that seems to provide the solution to the aforesaid challenges is the management philosophy of total qu
5、ality management (TQM). 介绍有史以来，全世界所有的人就在这个高度竞争的世界中奋斗。工业界也是如此。公司的主管一直加班加点的努力工作，为获得商业成就奋力寻求击败竞争对手的方法。信息充足而明显: 全球化的福音已经登上中央舞台。竞争的的焦点已经从价格转变到价格和质量上。今天，顾客正在要求产品，服务和质量。他们已经变得逐渐有洞察力而且已经开始以他们的基本需要，需求和自尊为基准在调整中找寻更多选择项。事实上，他们准备为产品或服务的质量支付额外费用。似乎提供对上述的挑战解决办法的之一是全面质量管理(T
6、QM)的管理哲学。 TQM is an approach for continuously improving the quality of every aspect of business life, i.e. it isa never-ending process of improving for individuals, groups of people and the whole organization. Itisanintegrated approach and set of practices th
7、at emphasizes, inter alia, management commitment,continuousimprovement, customer focus, long-range thinking, increased employee involvementandteamwork, employeeempowerment,process management,competitivebenchmarking,etc. TQM是一种持续改进商业活动中各个方面质量的一种方法,也就是个体、群体和整个的
8、组织的改良的持续程序。 它注重理论和方法的共同运用，尤其是高层管理承诺、连续改进、以客户为中心长远战略、员工参与和团队合作，员工授权、流程管理、竞争标杆超越,等等。----------专业最好文档，专业为你服务，急你所急，供你所需-------------文档下载最佳的地方----------专业最好文档，专业为你服务，急你所急，供你所需-------------文档下载
