商务英语(iii)期末口试new

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1、SpeakingTestPreparationPackforBusinessEnglish(Ⅲ)Time:AcademicWeek16Instructions:1.INthefirstsession,eachstudentwillchooseonequestionbydrawinglotsfromPartOneandgivetheanswerofabout1to2minutes.2.INthesecondsession,twostudentswillrole-playasituationalconversationorhaveadiscussiononthetopicsasgiveninPar

2、tTwo.Theconversationordiscussionwilllast3to4minutes.3.Thetotalscorewillbe40pointsandtheassessmentwillbegivenbasedonthestudent’sperformanceinfouraspects:Pronunciation,Grammar＆Vocabulary,DiscourseManagementandInteractiveCommunication.PartOne：Short-answerQuestionsWhatdoyouthinkaresuitablepersonalitiesf

3、orsales?Apersonwho’sabletoquicklypickuponthepersonalitytraitsofanotherandbuildonthisinsighttocreateemotionallinkislikelytosucceedatsales.Suchasalespersonrecognizestheindecisivenessofaperspectivecustomerandhelpsthemmakeuptheirmindinfavoroftheproduct.It’simportantthatthesalespersonlikespeopleandisable

4、totuneintotheredifferentneedsandwants.It’salsoimportanttobeagoodlistenerandpayattentiontothevaluesystemofthecustomer.1.Whatarethestepstohandlecustomers’complaintsinapropermanner?Firstly,Listencarefullytothecustomerdescribetheproblemandshowsympathy.Next,apologizeafterhearingthecustomer’sstory.Secondl

5、y,clarifytheinformationandrepeattheproblembacktothecustomer.Askformoreinformationabouttheproblem.Thirdly,takeresponsibilityfortheproblemandtakeactiontohelpthecustomerstraightaway.Finally,offercompensationforthecustomer’stroubleandofferanalternativeifthecustomerdoesn’tsatisfiedwiththesolutionwithafri

6、endly,helpfultone.2.Whatcanconvinceyoutobuywhenyoudoshopping?1.Tellmetheproductivebenefitsofwhatiwant2.thepriceoftheproduct,Offersomediscournt3.theserviceafterbuying1.4theyneedmakemeknowthestrengthsandweaknessesofproductsPleaseintroducesomeusefulcommunicationskillswithcustomerswhenyouareselling.2..P

7、leaseintroducesomeusefulcommunicationskillswithcustomerswhenyouareselling.Firstly，knowwhoyourcustomeris.Becauseitisimportanceforasalespersontounderstandthepositioningofproperty.Andtoknowitstargetmarke