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ID:21625451
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页数:8页
时间:2018-10-23
《商务英语(iii)期末口试new》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、SpeakingTestPreparationPackforBusinessEnglish(Ⅲ)Time:AcademicWeek16Instructions:1.INthefirstsession,eachstudentwillchooseonequestionbydrawinglotsfromPartOneandgivetheanswerofabout1to2minutes.2.INthesecondsession,twostudentswillrole-playasituationalconversationorhaveadiscussiononthetopicsasgiveninPar
2、tTwo.Theconversationordiscussionwilllast3to4minutes.3.Thetotalscorewillbe40pointsandtheassessmentwillbegivenbasedonthestudent’sperformanceinfouraspects:Pronunciation,Grammar&Vocabulary,DiscourseManagementandInteractiveCommunication.PartOne:Short-answerQuestionsWhatdoyouthinkaresuitablepersonalitiesf
3、orsales?Apersonwho’sabletoquicklypickuponthepersonalitytraitsofanotherandbuildonthisinsighttocreateemotionallinkislikelytosucceedatsales.Suchasalespersonrecognizestheindecisivenessofaperspectivecustomerandhelpsthemmakeuptheirmindinfavoroftheproduct.It’simportantthatthesalespersonlikespeopleandisable
4、totuneintotheredifferentneedsandwants.It’salsoimportanttobeagoodlistenerandpayattentiontothevaluesystemofthecustomer.1.Whatarethestepstohandlecustomers’complaintsinapropermanner?Firstly,Listencarefullytothecustomerdescribetheproblemandshowsympathy.Next,apologizeafterhearingthecustomer’sstory.Secondl
5、y,clarifytheinformationandrepeattheproblembacktothecustomer.Askformoreinformationabouttheproblem.Thirdly,takeresponsibilityfortheproblemandtakeactiontohelpthecustomerstraightaway.Finally,offercompensationforthecustomer’stroubleandofferanalternativeifthecustomerdoesn’tsatisfiedwiththesolutionwithafri
6、endly,helpfultone.2.Whatcanconvinceyoutobuywhenyoudoshopping?1.Tellmetheproductivebenefitsofwhatiwant2.thepriceoftheproduct,Offersomediscournt3.theserviceafterbuying1.4theyneedmakemeknowthestrengthsandweaknessesofproductsPleaseintroducesomeusefulcommunicationskillswithcustomerswhenyouareselling.2..P
7、leaseintroducesomeusefulcommunicationskillswithcustomerswhenyouareselling.Firstly,knowwhoyourcustomeris.Becauseitisimportanceforasalespersontounderstandthepositioningofproperty.Andtoknowitstargetmarke
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